Application Engineer

Job Description

Key Responsibilities

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• Manage the deployment, configuration, maintenance, and upgrading of enterprise applications supporting business functions such as legal operations, human resources, marketing, records management, and compliance.

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• Serve as a technical lead for application implementations and enhancement projects, coordinating testing, deployment activities, documentation, and knowledge sharing across the team.

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• Evaluate existing applications and recommend technical improvements to strengthen performance, reliability, and overall functionality.

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• Monitor application health, investigate technical issues, and implement solutions that minimize service interruptions.

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• Build and maintain integrations between enterprise platforms using APIs, middleware, database technologies, and workflow automation tools.

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• Develop monitoring processes, automated alerts, and scheduled jobs to identify potential issues and improve application availability.

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• Create scripts and automation solutions to streamline recurring administrative and support activities.

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• Write and troubleshoot SQL queries to investigate application issues, validate data, and support database-level changes.

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• Maintain technical documentation, including application configurations, integration workflows, architecture diagrams, operational procedures, and security requirements.

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• Establish and maintain application administration standards, operational procedures, and user guidance.

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• Research emerging technologies and industry practices to identify opportunities for continuous improvement.

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• Partner with business stakeholders and application owners to understand requirements and ensure systems support operational objectives.

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• Coordinate with software vendors to investigate defects, resolve technical challenges, and support product enhancements.

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• Collaborate with database, data services, cybersecurity, and infrastructure teams to maintain application stability, security, and performance.

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• Work alongside service desk and training teams to facilitate knowledge transfer, improve troubleshooting processes, and support end users.

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Required Technical Qualifications

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• Strong experience with Microsoft SQL Server, including database troubleshooting, complex query development, and SQL Server Management Studio.

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• Working knowledge of RESTful and other web service APIs used for enterprise application integrations.

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• At least three years of experience supporting IIS, Windows Server environments, and SQL Server Integration Services (SSIS).

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• Understanding of Windows Server administration, web application hosting, and enterprise application architecture.

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• Familiarity with integration platforms and workflow automation technologies, such as Boomi, BizTalk, enterprise integration tools, Microsoft Power Automate, and Azure SQL.

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• Experience with PowerShell or other scripting languages is beneficial.

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• Exposure to enterprise applications within a law firm or another complex professional services environment is preferred.

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Education and Professional Skills

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• Bachelor's degree in Information Systems, Computer Science, or a related discipline, or equivalent relevant experience.

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• Strong analytical and troubleshooting abilities, with a practical approach to resolving complex technical issues.

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• Ability to manage multiple projects and competing priorities in a deadline-driven environment.

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• Excellent written and verbal communication skills, including the ability to explain technical concepts to audiences with varying levels of technical expertise.

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• Demonstrated ability to collaborate across technical teams, business functions, and third-party vendors.

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• Experience coordinating technical implementations, application upgrades, and related project activities.

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• Ability to translate business needs into clear technical requirements and implementation plans.

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Work Environment and Availability

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• Work arrangements will follow company policies, with flexibility to support business and operational requirements.

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• Availability outside standard business hours may occasionally be required for deployments, upgrades, troubleshooting, or critical system issues.

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• Maintain timely communication and responsiveness when business needs require it.

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• Occasional travel may be necessary to support meetings, projects, or other business activities.

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