Job Description
Job DescriptionWe are looking for an IT Application Support Specialist to support daily application performance and help employees work efficiently across critical business systems in New York, New York. This contract position with permanent potential is ideal for someone who enjoys solving technical issues, improving operational reliability, and partnering with users to keep warehouse and order-related processes running smoothly. The role will focus on application troubleshooting, integration monitoring, process analysis, and user enablement within a fast-paced cosmetics environment.
Responsibilities:
• Resolve application and system issues that affect day-to-day operations, minimizing downtime and restoring service quickly.
• Investigate recurring incidents, determine underlying causes, and apply lasting fixes that improve overall system stability.
• Oversee interfaces between connected platforms, address failed transactions, reprocess documents when needed, and coordinate with appropriate teams to close issues.
• Compare and reconcile inventory data and transaction records across systems to support accurate fulfillment and timely order processing.
• Review warehouse workflows, map current-state processes, and identify practical opportunities to improve efficiency and consistency.
• Create clear user guides and training resources, then deliver instruction that supports compliance with established operating procedures.
• Act as a functional expert on application configuration and operational best practices related to shipping, receiving, picking, and put-away activities.
• Collaborate with business and technical stakeholders to document issues, communicate resolution progress, and support ongoing application performance.
• Assist with hardware and access-related support needs as they relate to end-user productivity and system usage.
• Contribute to continuous improvement efforts by identifying trends in support activity and recommending preventive measures.• 2+ years of experience in application support, technical support, or a related systems support role.
• Hands-on experience troubleshooting business applications and resolving issues in a timely, structured manner.
• Familiarity with Active Directory and user access support in a business environment.
• Working knowledge of computer hardware and end-user device support, including Dell Technologies equipment.
• Exposure to Cisco Technologies and general network-connected troubleshooting is preferred.
• Ability to analyze operational processes, document workflows, and communicate recommendations clearly.
• Experience supporting warehouse, inventory, or order-processing environments is strongly preferred.
• Strong communication skills with the ability to train users and work effectively with cross-functional teams.