Job Description
We are partnering with a fast-growing international company looking for a Technical Sales Engineer to provide technical product and application support to customers and internal teams. This role works closely with Sales, Product Management, Engineering, Manufacturing, and Quality.
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This is a hands-on, customer-facing role focused on understanding customer applications, recommending engineered product solutions, troubleshooting technical issues, and ensuring products are applied effectively in real-world manufacturing environments.
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ESSENTIAL DUTIES & FUNCTIONS:
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Technical Application & Product Support
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- Serve as a technical resource for engineered products, mechanical components, and manufacturing applications
- Evaluate customer requirements and recommend appropriate products and application solutions
- Review technical drawings, specifications, CAD models, tolerances, materials, and manufacturing documentation
- Advise customers on product selection, installation, operation, and optimization
- Apply relevant industry standards and specifications, including ISO, DIN, EN, and other applicable standards
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Customer & Technical Sales Support
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- Partner with customers and sales teams to understand technical requirements and identify appropriate solutions
- Provide technical guidance during pre- and post-sales customer engagements
- Support technically complex quotations, product comparisons, trials, and project evaluations
- Recommend alternative products or application approaches when appropriate
- Clearly communicate product capabilities, performance advantages, and application suitability
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Troubleshooting & Problem Solving
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- Diagnose and resolve product and application-related issues in the field or remotely
- Conduct structured problem-solving and root cause analysis to identify technical issues
- Support customer complaints, returned product evaluations, and quality investigations
- Work with Engineering, Manufacturing, and Quality teams to identify corrective actions and product improvements
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Product & Cross-Functional Support
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- Provide customer feedback, application insights, and field observations to Product Management
- Support new product introductions, product changes, and continuous improvement initiatives
- Develop technical documentation, application notes, best-practice guides, and FAQs
- Deliver technical training to customers, distributors, sales teams, and other internal stakeholders
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QUALIFICATIONS:
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- Bachelor’s degree in Mechanical Engineering, Manufacturing Engineering, Industrial Engineering, or related technical discipline
- 2–5 years of experience in applications engineering, technical service, sales engineering, product support, manufacturing engineering, or a related industrial environment
- Strong understanding of mechanical products, manufacturing processes, materials, tolerances, and industrial applications, with the ability to interpret technical drawings, CAD models, and specifications
- Demonstrated ability to troubleshoot technical issues, conduct root cause analysis, and recommend practical product or application solutions
- Strong customer-facing communication skills with the ability to explain technical concepts to both technical and non-technical audiences
- Experience with industrial hardware, machine components, standard machine elements, or related engineered mechanical products preferred
- Exposure to ISO-driven manufacturing, quality systems, technical quotations, Product Management, SAP, or other ERP systems is a plus
- Commercially minded, organized, and detail-oriented with the ability to balance technical requirements, customer needs, and multiple priorities
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For confidential consideration, please email careers@forgesc.com or apply directly.