Job Description
Job Description
Shift: 8:00 AM - 5:00 PM
Employment Type: 6 Months Contract (With Possible Extension)
Summary: You will be responsible to support end-user computing, documentation, and ticketing operations. This role is ideal for someone with strong ServiceNow experience, excellent documentation skills, and the ability to work in a fast-paced, customer-focused IT environment.
You will play a key role in managing support tickets, updating process documentation, and assisting with ongoing IT projects.
Daily tasks/duties and department interactions:
- Review, manage, and resolve ServiceNow tickets in a timely and professional manner
- Provide technical support for end users, including hardware and software troubleshooting
- Create, update, and maintain SOPs, process documentation, and user guides
- Support desktop operations, including device setup, imaging, and configuration
- Collaborate with IT teams, managers, and business units on ongoing projects
- Escalate complex issues to appropriate support teams when necessary
- Deliver a high level of customer service and ensure positive user experience
- Track and report ticket status, issues, and resolutions
Preferred Qualifications:
- 1-2 years of experience in Help Desk / IT Support / Desktop Support
- Strong experience with ServiceNow (ticketing system, workflows, forms)
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Excel skills including VLOOKUP
- Experience with Power BI (basic level acceptable)
- Experience creating and maintaining technical documentation and SOPs
- Solid understanding of Windows OS and desktop support
- Strong communication, organizational, and customer service skills
- Ability to troubleshoot hardware, software, and network issues
Company DescriptionWith almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit www.acrocorp.com.
Company Description
With almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit www.acrocorp.com.