Job Description
Job Description
Job Title: PMO Manager
Classification: Exempt
PMO Manager: As a PMO (Project Management Office) Manager at Communication Innovators, you will oversee the strategic planning, implementation, and execution of project management processes and methodologies across the organization. You will be responsible for ensuring that projects are delivered on time, within scope, and within budget while meeting quality standards and aligning with company objectives.
About Communication Innovators
Communication Innovators (CI) is a technology integration company serving customers across the United States and internationally. Our teams deliver projects in audio video and collaboration, physical security, structured cabling, outside plant, data networking, wireless, and other technology infrastructure.
Position Summary
The PMO Manager will help CI strengthen and scale its project management practices. This role will establish consistent processes, tools, and reporting across project teams while supporting project managers in delivering work safely, on schedule, within budget, and to customer expectations.
The ideal candidate is an experienced project management leader who can improve processes without losing sight of the people doing the work. They will work closely with project managers, department directors, and field teams to improve visibility, coordination, and execution across CI’s project portfolio.
Reporting Relationship:
- President or designated executive leader
Qualifications:
- Bachelor’s degree in business, construction management, engineering, or a related field; equivalent experience will be considered.
- Significant experience managing complex projects and improving project delivery processes.
- Experience leading, coaching, or mentoring project managers.
- Strong understanding of project schedules, budgets, forecasting, change management, risk management, and financial controls.
- Excellent communication, organization, problem-solving, and leadership skills.
- Ability to work effectively with executives, customers, project managers, technical teams, and field employees.
- Comfortable building practical processes and gaining adoption across multiple departments.
- Proficiency with project management and business software, such as scheduling, reporting, and collaboration tools.
Preferred Qualifications
- Experience in technology integration, construction, low-voltage systems, telecommunications, or a related industry.
- Experience supporting a project portfolio with multiple departments, locations, or customer accounts.
- Project management certification, such as PMP, or equivalent training.
Responsibilities:
- Develop, implement, and maintain consistent project management standards, processes, templates, and tools.
- Support project managers throughout the project lifecycle, from kickoff and planning through execution, closeout, and lessons learned.
- Provide coaching and guidance to project managers on scheduling, budgeting, scope management, risk tracking, customer communication, and change management.
- Review project health and performance, identify risks or delays, and help teams develop plans to address them.
- Establish useful reporting and metrics for project status, financial performance, workload, schedule, and resource needs.
- Improve coordination between project management, sales, engineering, service, finance, and field operations.
- Help leaders understand project capacity and workload across departments and teams.
- Identify recurring problems, bottlenecks, and opportunities to improve efficiency; lead practical process improvements.
- Support project managers with challenging customer or internal issues when needed.
- Build and maintain a library of project documentation, best practices, and training materials.
- Help onboard and develop project managers and other employees involved in project delivery.
- Promote accountability, clear communication, and continuous improvement across the project management function.
Performance Measurements:
- Project Delivery Timeliness: Ensure 90% of projects are completed on or ahead of schedule.
- Budget Adherence: Maintain a budget adherence rate of at least 95% for all projects.
- Stakeholder Satisfaction: Achieve a stakeholder satisfaction score of 85% or higher on post-project reviews.
- Quality Metrics: Ensure 98% of projects meet established quality standards with minimal revisions required.
- Resource Utilization: Achieve a resource utilization rate of 85% or higher, ensuring optimal use of available resources.
- Process Improvement: Lead at least one major process improvement initiative per year that results in a measurable increase in project delivery efficiency (e.g., reduction in cycle time, cost savings).
Success in This Role
Success will be reflected in stronger project visibility, more consistent project practices, improved coordination across teams, and better support for project managers. The PMO Manager will help CI take on growth while maintaining reliable project execution and a positive customer experience.
The duties listed cover what are generally considered to be primary and essential functions of the position. Specific circumstances may allow or require someone assigned to the job to perform a somewhat different combination of duties. Communication Innovators reserves the right to change job duties as needed to meet business goals and operational needs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.