Job Description
Job Description
ComResource is looking for an IT Desktop Technician.
Responsibilities:
- Provide 1st and 2nd line technical support across the corporate network infrastructure
- Support end-users across office and manufacturing environments
- Diagnose and resolve hardware and software issues
- Maintain systems and peripherals
- Manage user accounts
- Ensure IT policies and security standards are consistently followed
- Install and configure hardware across desktops, laptops, and peripherals
- Troubleshoot operating systems and OS modifications
- Install and configure non-standard and legacy applications
- Assist with resolution of advanced issues
- Coordinate projects of moderate size and organizational span
Essentials:
- Associate degree in Information Technology, Computer Science, or related field, or equivalent hands-on experience
- 3–4 years of experience in a desktop support, help desk, or IT technician role
- Demonstrated experience supporting end-users in a Windows environment with Active Directory
- Experience with hardware installation, configuration, and troubleshooting across desktops, laptops, and peripherals
Desired:
- Experience in a manufacturing or production environment
- CompTIA A+, CompTIA Network+, or Microsoft certification (e.g., MD-102 Endpoint Administrator)
- Familiarity with IT ticketing/helpdesk systems (e.g., ServiceNow, Freshdesk, Zendesk)
- Basic knowledge of SQL
- Experience with enterprise software deployment tools (e.g., SCCM, Intune, Altiris)
Req ID: SK42893541021