Job Description
Job Description
Help Desk Level 2 IT
Polaris Healthcare
Foxborough, MA
Full-Time
We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 IT support specialist, you will be responsible for providing technical assistance and troubleshooting support to our employees and affiliated providers. If you have a strong background in Windows operating systems, systems administration, and network troubleshooting, we encourage you to apply.
Responsibilities:
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Provide level 2 technical support to employees and affiliated providers via phone, email, and in-person
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Troubleshoot and resolve technical issues related to Windows 10 and 11, Windows Server 2019, 2021, and 2025, and Microsoft MS Office 365
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Perform systems administration tasks, including Active Directory and Windows Group Policy management
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Troubleshoot DHCP, DNS, file, and print services
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Utilize solid knowledge of TCP/IP networking and Microsoft MS Office 365
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Experience with Remote Desktop Protocol (RDP) and Citrix is a plus
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Utilize Remote Management Tools for troubleshooting and support
Requirements:
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3+ years of experience in a help desk or IT support role
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Ability to lift up to 50 pounds unassisted
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Valid driver's license and reliable car
Compensation:
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Salary based on experience: $70,000 - $85,000 annually
Join our team and make a difference in the delivery of healthcare services! Apply to this exciting opportunity and take the first step towards a rewarding career with Polaris Healthcare.