Job Description
Job Title: Hardware Support Technician
Location : Rockville, MD ( 5Days Onsite)
Duration : Long Term
Job Summary:
Position’s General Duties and Task:
The Hardware Support Technician will provide technical support for an extremely diverse biomedical research institute consisting of over 4,000 users in a Windows/Macintosh/Linux environment. This is a challenging job with state-of-the-art equipment. We are looking for people with the desire to experience a diverse fast paced environment. The candidate should have strong communication skills and the ability to work with demanding users.
Essential Duties:
- Device imaging of Windows and Macintosh baseline workstation environments.
- Hardware and software installations both local and remote.
- Mobile device setup and configuration.
- Various computer peripheral delivery and setup.
- Respond to incident and request tickets in a timely fashion and document all activity related to a ticket.
- Escalates tickets appropriately.
Required Skills:
- 6 months to 2 years exp. with Windows
- 6 months to 2 years exp. with Macintosh operating systems
- 6 months to 2 years exp. with Network and re-imaging workstations
- 6 months to 2 years exp. supporting a small/medium size fast paced environment.
- CompTIA A+, and CompTIA N+ a plus
Physical Requirements and Work Environment:
- Must be able to lift and carry at least 50 lbs.
- Must be able to walk for long distances.
- Must be able to sit at a computer for long periods of time.