Job Description
Job Title: Exchange Online Administrator / Service Engineer
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Location: Seattle WA 98109 1-2 days Onsite (needs to be local in Seattle)
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Job Type: Contract
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Scope of Work
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The Exchange Online Administrator / Service Engineer will be responsible for the design, implementation, administration, security, optimization, and operational support of Microsoft Exchange Online within the Microsoft 365 environment.
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The role requires strong hands-on experience in Exchange Online service engineering, including tenant-level configuration, mail flow, security controls, identity integration, migrations, troubleshooting, automation, and implementation of security projects across the Exchange Online platform.
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The resource will work closely with Microsoft 365, Identity & Access Management, Security, Compliance, Network, and Infrastructure teams to ensure a secure, highly available, and well-governed messaging environment.
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Key Responsibilities
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1. Design, implement, configure, and administer Microsoft Exchange Online services.
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2. Provide L3/SME-level service engineering for Exchange Online issues, incidents, and complex service requests.
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3. Manage Exchange Online configuration, including:
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a. Mail flow and transport rules
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b. Connectors
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c. Accepted domains
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d. Remote domains
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e. Distribution groups and shared mailboxes
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f. Resource mailboxes
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g. Retention and mailbox policies
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h. Exchange Online permissions and delegation
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4. Engineer and implement Exchange Online security controls, including:
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a. Anti-spam and anti-phishing controls
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b. Microsoft Defender for Office 365 integration
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c. Safe Links and Safe Attachments
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d. Impersonation and spoofing protection
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e. Mail flow security
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f. Authentication and modern authentication controls
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g. SPF, DKIM, and DMARC
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5. Lead or participate in security implementation projects related to Exchange Online and Microsoft 365.
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6. Troubleshoot complex mail-flow, authentication, delivery, and Exchange Online service issues.
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7. Monitor Exchange Online service health, message flow, security events, and operational performance.
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8. Work with Microsoft support on complex service incidents and product-related issues.
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9. Develop operational procedures, technical documentation, runbooks, and knowledge articles.
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10. Participate in change management, implementation planning, testing, and production deployment.
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11. Implement Microsoft 365 security and compliance controls in partnership with security and compliance teams.
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12. Support governance and lifecycle management for Exchange Online services.
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Other skills:
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Microsoft Purview / Compliance — Nice to Have
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Experience with Microsoft Purview is preferred, particularly:
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- Data Loss Prevention (DLP)
- Information Protection / sensitivity labels
- Retention policies and retention labels
- EDiscovery
- Audit and compliance investigations
- Compliance portal administration
- DLP policy design, implementation, testing, and troubleshooting
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Other Microsoft 365 Experience — Preferred
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Exposure to or hands-on experience with:
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- Microsoft Entra ID
- Microsoft Defender for Office 365
- Microsoft Defender XDR
- Microsoft Teams
- SharePoint Online
- OneDrive for Business
- Microsoft Intune
- Microsoft 365 security and compliance
- Conditional Access
- Microsoft Graph
- Exchange Online PowerShell
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