Job Description
Job DescriptionJob Requirements
- Experience supporting Windows and Apple/Mac operating systems.
- Strong knowledge of computer hardware, software, peripherals, printers, and mobile/handheld devices.
- Experience with Windows 10/11, Windows Server, Microsoft 365/Office, email, and network printing.
- Knowledge of Active Directory administration and user support.
- Experience using ServiceNow for incident/ticket management.
- Basic understanding of Cisco networking devices, Ethernet cabling, TCP/IP, multicast, and networking concepts.
- Experience supporting Oracle client-based applications.
- Ability to troubleshoot and deploy desktop/laptop hardware and software.
- Willingness to provide 24/7 onsite support and work at different MTA facilities as needed.
- Ability to move and lift IT equipment.
- Strong verbal, written, and interpersonal communication skills.
Key Responsibilities
- Provide onsite 24/7 IT support at the Rail Control Center, Power Control Center, and Backup Rail Control Center.
- Install, configure, update, maintain, and troubleshoot computer hardware and software.
- Provide Windows and Apple OS support to MTA users.
- Troubleshoot issues with desktops, laptops, printers, handheld devices, peripherals, email, and network printing.
- Perform basic system administration, including Active Directory-related support.
- Manage and resolve IT incidents and service requests through ServiceNow.
- Support Oracle client applications and other business software.
- Troubleshoot basic network connectivity, Ethernet cabling, and Cisco-related issues.
- Perform hardware and software technical reviews and evaluations.
- Coordinate IT/project requirements with different MTA departments.
- Deploy and replace computer equipment at assigned MTA locations.
Qualifications / Preferred Skills
Required:
- Hands-on Desktop Support / Help Desk / IT Support experience.
- Windows and/or Mac OS troubleshooting experience.
- Experience with Active Directory, Microsoft 365, ServiceNow, and hardware support.
- Basic networking knowledge, including TCP/IP and Ethernet.
- Strong customer service and communication skills.
Preferred:
- Experience with Unix, Linux, or Solaris.
- Experience with Cisco networking devices.
- Experience supporting Oracle client-based applications.
- Experience with Symbol handheld devices.
- Knowledge of Visio, CAD, or technical drawings.