Salesforce Developer - SSP / Production Support

Job Description

We are looking for an experienced Salesforce Developer to support Self-Service Portal (SSP) Maintenance & Operations (M&O) activities. The ideal candidate will have strong Salesforce development experience, hands-on LWC expertise, and experience supporting integrations and Community Cloud environments.

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Required Skills

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• Salesforce Development

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• Lightning Web Components (LWC)

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• Salesforce Integrations

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• Experience with Community Cloud / Experience Cloud

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• Salesforce Customization & Configuration

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• Production support and incident management

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• Troubleshooting, root cause analysis, and issue resolution

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Key Responsibilities

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• Support SSP application maintenance and operations, ensuring stability and availability.

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• Perform production issue triage, impact analysis, troubleshooting, and root cause analysis.

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• Monitor application health, system performance, integration failures, and operational alerts.

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• Review technical designs, solution approaches, and enhancement requests.

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• Coordinate with business stakeholders, development/support teams, and external vendors.

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• Analyze recurring defects and production incidents and recommend operational improvements.

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• Support release planning, deployments, production validation, and post-release monitoring.

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• Prepare incident summaries, operational reports, status updates, and trend analyses.

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• Track and prioritize critical production issues to minimize business impact.

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• Participate in stakeholder meetings, requirements discussions, and technical review sessions.

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Expected Deliverables

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• End-to-end SSP production support and M&O activities.

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• Incident triage, RCA documentation, and resolution tracking.

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• Technical design review and enhancement recommendations.

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• Application health, performance, and error-trend reporting.

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• Operational dashboards, metrics, and status reports.

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• Release, deployment, and post-production validation support.

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• Continuous improvement recommendations to enhance application stability and business continuity.

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Preferred Experience

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• Experience supporting Salesforce Experience Cloud / Community Cloud portals.

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• Strong production support and troubleshooting background.

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• Experience working with integrations and enterprise applications.

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• Excellent stakeholder communication and coordination skills.

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