Job Description
Job Description
JOB DESCRIPTION
This person will be providing Tier I support to Motion Industries. They will be fielding around 10-25 phone calls per day to be helping with minor IT issues. These issues could span across password resets, printer problems, setting up new users, helping new hires, PC, acquisitions, security, active directory, cloud based, software, network operations, etc. They will be triaging, troubleshooting, and escalating issues.
REQUIRED SKILLS AND EXPERIENCE
-3+ years of experience in a similar help desk role with general help desk IT troubleshooting capabilities
-Strong understanding of Active Directory
-Experience with basic networking
-Experience with imaging and onboarding
-Good communication and professionalism
-Ability to go onsite 5 days a week
NICE TO HAVE SKILLS AND EXPERIENCE
-Experience with data analytics
-PowerShell, Power Platform / Power Apps -SharePoint
-Dynamics365 and other Office365 tools and platform
-Fortinet network gear and operations
-PsExec
-PRTG, CUCX, CUCCX, RDP, VOIP
-ServiceNow
-IT Asset Management
-iBoss
-MDM