Job Description
Solutions Architect
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Location: Remote (US)
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Salary - 160,000-210,000
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We're partnering with a rapidly growing software company that helps organizations make smarter decisions through real-time data, automation, and advanced analytics. Their platform powers critical workflows for large enterprises, fintechs, and digital businesses, enabling teams to operate more efficiently while reducing risk and improving customer outcomes.
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Backed by leading investors and experiencing significant growth, the company is scaling its customer-facing technical team and searching for a Solutions Architect to lead complex customer deployments.
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The Opportunity
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We're looking for a technically strong, customer-focused Solutions Architect to drive implementation projects from discovery through production launch.
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This position sits at the intersection of engineering, product, and customer success. You'll work directly with customers to understand business requirements, design technical solutions, and ensure seamless integrations into existing environments.
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You will be a trusted advisor throughout the customer lifecycle, helping clients maximize value from the platform while influencing product direction through customer feedback.
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Key Responsibilities
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- Lead technical implementations for enterprise and mid-market customers
- Gather business and technical requirements and translate them into scalable solution designs
- Serve as the primary technical contact throughout onboarding and deployment
- Guide customers through API integrations, workflow configuration, and system architecture discussions
- Partner with Engineering, Product, and Customer Success teams to deliver successful outcomes
- Identify implementation risks, manage timelines, and drive projects to completion
- Create and maintain technical documentation, integration guides, and solution best practices
- Analyze customer data and workflows to recommend optimization opportunities
- Provide technical troubleshooting support during onboarding and post-launch activities
- Collect customer feedback and communicate insights internally to improve the product
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What We're Looking For
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- 7+ years in a customer-facing technical role such as Solutions Architect, Technical Account Manager, Integration Engineer, Systems Analyst, or Professional Services Consultant
- Experience working within B2B SaaS environments
- Strong understanding of APIs, web technologies, and systems integrations
- Advanced SQL skills and experience working with structured and semi-structured data
- Ability to communicate effectively with both business stakeholders and technical teams
- Proven track record managing multiple technical projects simultaneously
- Experience creating technical documentation and implementation playbooks
- Hands-on scripting or automation experience using tools such as Python, SQL, Postman, Bash, or similar technologies
- Excellent problem-solving and stakeholder management skills
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Why Join?
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- High-growth environment with meaningful ownership
- Fully remote team across North America
- Competitive compensation package, including bonus and equity
- Flexible PTO
- Health, dental, and vision coverage
- Retirement savings program with company contribution
- Home office budget and technology stipend
- Annual learning and development allowance
- Wellness benefits and team events
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