Job Description
Level 1 Help Desk Support Technician (Contract)
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Location: Onsite
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Duration: 6 Month Contract to hire (Potential Extension)
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Start Date: Immediate
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M-F: 7am – 9pm EST
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Weekends: 9am – 9pm EST (can work remote)
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Overview
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Day to day:
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- Printers and Outlook – most common issues to troubleshoot
- 35-40 tickets per day – mix of phone/email/chat interactions (no in person support)
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1-2 years of experience (mix of certification/experience)–
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Technical acumen & customer service equally important
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Wants someone that:
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- uses logic in problem solving
- has technical acumen
- assessing variables and eliminating variables
- resourcefulness and actual thought/problem solving
- volume experience helps fast paced environments work – 8k interactions per month for whole team
- Outlook troubleshooting
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Plus:
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- ServiceNow exp
- Basic networking – CompTIA A+
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