<h3>Job Description</h3>
Job DescriptionDesktop Support Expert/Specialist - Raleigh, NC
12-Month Contract | Onsite
Seeking for&nbsp;a Desktop Support Expert/Specialist for a 12-month engagement. Utilize your technical expertise to evaluate IT incidents and service desk tickets, ensuring positive customer relationships and organizational success.
Responsibilities:
<ul>
<li>Lead projects with some latitude on actions or decisions.</li>
<li>Create and maintain documentation of processes and procedures.</li>
<li>Implement and maintain IT Security Office requirements to protect data.</li>
</ul>
Must-Have Skills:
<ul>
<li>Proficiency in computer hardware, mobile devices, software, peripherals, and networking protocols.</li>
<li>Experience in installing and imaging new computers and loading software.</li>
<li>Capability in installing local and network printers and peripherals.</li>
<li>Experience in migrating data and user profiles.</li>
<li>Ability to document processes and procedures related to technical support activities.</li>
<li>Working experience with the ServiceNow call tracking system.</li>
</ul>

Desktop Support Expert/Specialist - Raleigh, NC (Onsite)

Job Description