POS Installation & IT Support Technician
Job Description
Job description:
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Job Summary
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POS-MAX provides point-of-sale systems, payment processing, delivery integrations, networking, and technical support to retail businesses throughout Southern California.
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We are looking for a reliable, hands-on POS Installation & IT Support Technician who can prepare POS systems in our Rancho Cucamonga office, install systems at customer locations, and provide Level 1 technical support to existing customers.
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Previous POS experience is not required. We will train the right person. We are looking for someone who understands computers, enjoys troubleshooting, communicates professionally, and can work independently.
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Responsibilities
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POS System Preparation
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- Assemble and configure Windows-based POS computers
- Install and configure POS software
- Configure printers, barcode scanners, cash drawers and payment terminals
- Configure basic network/IP settings
- Test complete POS systems before deployment
- Label, document and prepare equipment for installation
- Maintain accurate equipment and customer records
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Field Installations
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- Travel to customer locations throughout Southern California
- Install new POS systems and peripheral equipment
- Replace or upgrade existing systems
- Connect printers, scanners, payment terminals and networking equipment
- Perform basic network troubleshooting
- Test credit/debit transactions and POS functionality
- Test receipt printers, scanners and cash drawers
- Train store owners/employees on basic system operation
- Document completed installations and equipment
- Maintain a clean and professional installation
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Level 1 Technical Support
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- Provide phone and remote technical support
- Troubleshoot basic Windows and POS issues
- Troubleshoot printers, scanners and cash drawers
- Troubleshoot payment-terminal communication
- Diagnose basic internet/network connectivity issues
- Restart applications, computers and services
- Use remote-support and monitoring tools
- Escalate advanced issues to Level 2 or engineering when necessary
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Qualifications:
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Required
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- Strong basic Windows/computer knowledge
- Comfortable installing and troubleshooting computer hardware
- Basic understanding of networking, IP addresses and internet connectivity
- Strong troubleshooting/problem-solving ability
- Excellent attendance and reliability
- Professional communication skills
- Ability to work independently
- Valid driver's license
- Comfortable driving to customer locations
- Ability to lift and move approximately 30–40 lbs
- Willingness to learn POS systems and payment technology
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Preferred but not required
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- IT help desk experience
- Field technician experience
- Computer repair experience
- POS system experience
- Networking experience
- ARABIC SPEAKER
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Compensation & Benefits
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- $24–$28/hour depending on experience
- Full-time position
- Paid training
- Company vehicle provided for approved field installations
- Opportunity for advancement as POS-MAX grows
- Hands-on experience with POS systems, payment technology, networking and IT support
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What We're Looking For
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Technical skills can be taught. We place a high value on:
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- Reliability
- Ability to follow procedures
- Attention to detail
- Willingness to learn
- Professionalism with customers
- Taking ownership of problems and seeing them through
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We are looking for someone who can grow into a long-term technical role with POS-MAX.
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Benefits:
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- Company car
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Application Question(s):
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- Describe a technical problem you diagnosed and fixed yourself.
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Experience:
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- Windows PC troubleshooting: 1 year (Required)
- Outer/network configuration: 1 year (Preferred)
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Language:
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- Arabic-speaking preferred due to our customer base (Preferred)
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License/Certifications:
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- Driver License & travel to Southern Cal for installations (Required)
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Ability to Commute:
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- Rancho Cucamonga, CA 91730 (Required)
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Work Location: In person