Job Description
Job Description
Join Our Team
Are you a dependable problem-solver who enjoys helping people and tackling technical challenges? We're looking for a motivated Technical Support Specialist who takes pride in delivering exceptional customer service and finding solutions. If you're reliable, detail-oriented, and thrive in a fast-paced environment, we'd love to hear from you.
This is more than just answering phones—it's an opportunity to become a trusted resource for our customers and field technicians while working alongside a supportive team that values accountability, initiative, and continuous learning.
Position Availability
- In-Office Positions: Available for candidates who live locally
- Remote Positions: Available for candidates residing in Indiana, Missouri, Illinois, Georgia and Texas.
What You'll Do
- Provide technical support to customers and field technicians via phone and email
- Diagnose and troubleshoot hardware, software, and connectivity issues
- Create, update, and manage service calls using our internal service management software
- Communicate professionally with customers and internal teams through clear, timely, and effective email correspondence
- Coordinate with multiple departments to ensure prompt issue resolution
- Escalate complex technical issues when necessary while maintaining ownership of the customer experience
- Maintain accurate documentation, detailed service notes, and follow-up records
- Deliver exceptional customer service while managing multiple priorities in a fast-paced environment
What We're Looking For
We're searching for someone who is:
- Reliable, punctual, and accountable
- A self-starter who takes initiative without waiting to be asked
- Comfortable troubleshooting technical issues and thinking critically
- Calm under pressure and able to prioritize competing tasks
- An excellent communicator with strong verbal and written communication skills
- Detail-oriented with outstanding organizational skills
- A team player who enjoys collaborating while also working independently
- Passionate about providing outstanding customer service
Qualifications
- Previous technical support, help desk, or call center experience preferred
- Strong troubleshooting and problem-solving abilities
- Experience using ERP, CRM, or service management software
- Ability to learn new technologies quickly
- Proficiency with Google Workspace and general computer applications
- Must have open availability, including weekdays, weekends, and second-shift coverage as needed
Why Join Us?
At our company, we believe great employees deserve a great workplace. We value integrity, teamwork, and people who are willing to go the extra mile. If you're looking for a career where your work makes a difference every day, we'd love to meet you.
Benefits
- Competitive Pay ($21 - $24/hr DOE)
- 401(k)
- 401(k) Company Match
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Training
- Opportunities for Growth and Advancement
Work Location: In person