Information Technology Support Engineer
Technology
Job Description
We are seeking a highly motivated and technically skilled IT Support Specialist to join our growing team. This role is ideal for someone early in their IT career with solid hands-on experience in Microsoft 365, Azure, and Windows networking. The successful candidate will be responsible for supporting end users, troubleshooting systems and infrastructure issues, and assisting in maintaining a secure, efficient, and scalable IT environment.
\n
Key Responsibilities
\n
- \n
- Provide Tier 1–2 technical support for end users across desktop, mobile, and cloud environments.
- Administer and troubleshoot Microsoft 365 tools (Outlook, Teams, SharePoint, OneDrive, etc.).
- Assist with Azure AD administration, including user provisioning, role assignments, and security policies.
- Support and maintain Windows networking infrastructure (DNS, DHCP, Group Policy, VPN, etc.).
- Monitor system performance and escalate critical issues to senior IT staff as needed.
- Document solutions, IT procedures, and known issues to support a knowledge base.
- Assist with user onboarding/offboarding and access management.
- Support endpoint management including patching, imaging, and antivirus updates.
- Participate in IT projects, deployments, and process improvement initiatives.
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
Required Qualifications
\n
- \n
- 2–4 years of professional experience in IT support or help desk roles.
- Strong knowledge of Microsoft 365 admin tools and end-user support.
- Experience working with Azure Active Directory, Microsoft Intune, and conditional access policies.
- Solid understanding of Windows networking fundamentals (TCP/IP, DNS, DHCP, Group Policy).
- Familiarity with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent customer service, troubleshooting, and communication skills.
\n
\n
\n
\n
\n
\n
\n
\n
Preferred Qualifications
\n
- \n
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Certifications such as CompTIA A+, Network+, Microsoft Certified: Azure Fundamentals, or Microsoft 365 Certified: Modern Desktop Administrator Associate.
- Experience with PowerShell scripting or automation tools is a plus.
\n
\n
\n
\n