Job Description
Job Description
Job Position: Technical Operations Supervisor
Location: Atlanta, GA 30340
Pay Rate: $80000.00-85000.00
Shift:
Description: Position: Technical Operations Supervisor
Location: Atlanta, GA (On-site, periodic travel within the USA)
Schedule: 8am-5pm
Pay: 80-85K
Job Type: Full-Time
Job Summary
We are hiring a Technical Operations Supervisor for a client in Atlanta, GA. This role oversees daily technical operations for video, IPTV, and cable television services, leading technical staff and keeping systems reliable and efficient. The position reports to the Senior Logistics Manager in Operations and requires periodic travel within the USA.
Responsibilities
Supervise technical staff, including scheduling, coaching, and performance management
Coordinate team workloads to support installations, maintenance, and troubleshooting
Monitor performance metrics and service-level targets for video, IPTV, and cable systems
Resolve operational issues that affect service quality and customer satisfaction
Work with cross-functional teams to improve operational processes and workflows
Document procedures and enforce compliance with company standards
Provide regular reports to management on operational status and service outcomes
Travel periodically to sites within the USA as needed
Must Haves
Working knowledge of IPTV, video streaming, and cable television infrastructure
Experience leading technical teams, including scheduling and performance management
Experience in cable television, broadcast, or ProAV environments, including system maintenance and troubleshooting
Operations management experience with process optimization and service-level targets
Strong customer service focus with the ability to manage service issues and communicate clearly
Strong analytical, organizational, and communication skills
Ability to work on-site in Atlanta and travel periodically within the USA
Preferred Skills
Familiarity with IP networking
Experience with digital signage systems
Knowledge of video encoding and decoding technologies
Technical degree in broadcast engineering, IT, or telecommunications, or equivalent professional experience
#ZR
\nCompany Description
At SKL'D, we make job hunting easy, exciting, and full of possibilities. You bring the skills—we bring the connections. More than just finding work, we help you join a community that values your expertise and dedication. We believe skilled workers deserve respect, and employers deserve reliable talent. Let us connect you with the right opportunity!
SKL'D is an Equal Opportunity Employer committed to a diverse, inclusive, and respectful workplace. We consider all applicants without regard to race, color, religion, sex, origin, age, disability, veteran status, or any other protected status under state & federal law.
Company Description
At SKL'D, we make job hunting easy, exciting, and full of possibilities. You bring the skills—we bring the connections. More than just finding work, we help you join a community that values your expertise and dedication. We believe skilled workers deserve respect, and employers deserve reliable talent. Let us connect you with the right opportunity!\r\n\r\nSKL'D is an Equal Opportunity Employer committed to a diverse, inclusive, and respectful workplace. We consider all applicants without regard to race, color, religion, sex, origin, age, disability, veteran status, or any other protected status under state & federal law.