IT Specialist

Job Description

Job Description

Job Summary

The IT Specialist provides hands-on technical support and assists with daily technology operations across Bryan Construction. The role focuses on supporting employees with common technology issues, preparing and deploying company devices, coordinating routine vendor interactions, maintaining accurate technology inventories, and ensuring a consistent and reliable user experience. This position reports to the IT Director and supports the day-to-day execution of Bryan Construction’s technology program. The role works directly with employees, MSP, and other technology partners to coordinate service requests, prepare and maintain company devices, assist with technology procurement, and provide onsite support across Bryan Construction locations.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide dependable day‑to‑day technology support by troubleshooting common issues related to computers, mobile devices, connectivity, software, peripherals, and access needs.
• Support established IT service processes by monitoring support requests, coordinating follow‑up, and assisting with onsite troubleshooting to help accelerate resolution.
• Collaborate with MSP and other technology partners to provide context, communicate business impact and urgency, coordinate onsite/remote support, and ensure smooth resolution of employee technology needs.
• Prepare, configure, deploy, reimage, and retire company computers and devices according to established standards, ensuring consistent and reliable endpoint setup.
• Assist with workstation hardware replacement, peripheral setup, and coordination of warranty service, repairs, and equipment returns.
• Maintain accurate technology inventory records for laptops, desktops, tablets, phones, and related peripherals, supporting device lifecycle planning and reporting needs.
• Coordinate routine technology purchasing by gathering quotes, processing approved orders, receiving equipment, and preparing devices for deployment using approved vendors and standards.
• Provide onsite IT support across multiple Bryan Construction offices and project sites, assisting with setup needs, connectivity troubleshooting, device deployment, and practical field-based support.
• Follow all cybersecurity requirements and technology standards, including Microsoft GCC and CMMC procedures, ensuring secure handling of devices, accounts, and confidential information.
• Maintain documentation for support procedures, device configuration steps, equipment assignments, common issues, and employee-facing instructions to support consistent IT operations.
• Participate in technology projects by assisting with deployment, testing, inventory updates, coordination, documentation, and user impact communication.
• Identify recurring support issues, technology gaps, or process concerns and recommend improvements that enhance efficiency and the day‑to‑day employee technology experience.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment, working inside with others or independently. This position requires the ability to manage multiple priorities in a fast-paced environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, speak, and hear. The employee is frequently required to use manual dexterity. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Expected Hours of Work/Travel

This is a full-time position with a standard work schedule during regular business hours. Ability to travel to multiple locations or job sites daily or weekly as needed. Work may require occasional weekend and evening work.

Required Education and Experience

• Associate’s degree in Information Technology, Computer Information Systems, or related field, or equivalent experience
• Experience providing end-user support, desktop support, or IT operations experience
• Experience supporting Windows-based business environment

Preferred Education and Experience

• 2+ years of end-user support, desktop support, or IT operations experience
• Experience supporting multiple offices or field locations
• Experience partnering with a managed service provider or external technology vendor
• Experience with device deployment, inventory management, or technology purchasing
• Technology certifications (Microsoft, CompTIA)
• Experience with Microsoft Intune and Entra ID

**Drug Screening and Background Investigation Required**

Salary Range: $73,000-$91,000

Benefits

Bryan Construction is pleased to offer a comprehensive array of valuable benefits to protect your health, your family, and your way of life. We offer Health, Dental, Vision, Health Savings Account (H S A), Accident Coverage, Company Sponsored Basic life and AD&D, Voluntary Life and AD&D, Disability, Employee Assistance Program (EAP), Vacation, Sick Leave, and 401K with Company Matching.

AAP/EEO Statement

Bryan Construction is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, sexual orientation, national origin, veteran or disability status.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Application Deadline: September 4th, 2026