Job Description
Pay: $23.00 - $25.00 per hour
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Job description:
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This is a 4-month project, Oct 1, 2026 to Feb 1, 2027.
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Seeking a Desktop Support Engineer (5+ years) skilled in troubleshooting desktops, OS, M365, VPN, and hardware. Must be customer-focused, resolve incidents efficiently, perform system upgrades, and support end-users in a fast-paced enterprise environment.
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Looking for 2-3 years of experience with SCCM/Intune and JAMF. The role covers refreshing roughly 1,500 laptops and 1,700 iPads.
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Key Responsibilities:
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End User Support
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- Provide onsite technical support for desktop and laptop users.
- Troubleshoot and resolve hardware, software, and operating system issues.
- Diagnose and remediate issues related to Windows-based desktops and laptops.
- Respond to incidents and service requests within defined SLA timelines.
- Provide hands-on support for VIP and executive users when required.
- This role covers M365, VPN, OS, hardware, and software support; AD/device admin; ITSM ticketing; and documentation. Requires 5+ years EUC/Desktop Support experience with Windows, M365, AD, and ITSM tools; certifications and enterprise/networking knowledge preferred.
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Application Question(s):
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- Total years of experience in Desktop Support ?
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Work Location: In person