Job Description
SERVICE DESK ANALYST | LAW FIRM | WASHINGTON, DC | $60,000 - $75,000
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⭐ Are you looking to work for an industry-leading law firm?
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⭐ Do you want to work in a collaborative, curious & inclusive environment?
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⭐ Are you highly motivated and looking for an opportunity to progress?
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If the answer is yes, then this could be the right opportunity for you!
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We are working with a prestigious global law firm who are looking to bring onboard a Service Desk Analyst to join their Washington DC office. You will be joining a global team to ensure the smooth running of their support function. You will be responsible for taking ownership and provide timely solutions to end-user incidents and change orders.
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They invest heavily in new, emerging technologies, giving you exposure to some of the best tools on the market. They also offer award-winning training, allowing you to steer your professional development, as well as a generous benefits package. You will be working with a collaborative, close-knit team of industry experts.
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What will the job look like?
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- Troubleshoot & resolve technical issues via phone, email & in-person.
- Identify & recommend solutions for continuous improvement.
- Collaborate with teams throughout the IT department to escalate & resolve incidents.
- Configuring and testing both new and existing hardware & software for end-users.
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What do you need?
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- 2+ years of experience working in a support-focused role.
- Experience working in a Windows environment with the MS stack.
- Delivery of exceptional customer service and communication skills.
- Previous experience working in the professional services industry.
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What is in it for you?
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- Join a global company with unlimited opportunity for progression.
- A company that invest heavily in technology & understands its value.
- Comprehensive benefits package with generous annual bonus.
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The company are looking to start interviewing this week, so apply now for immediate consideration.