Job Description
Job Description
Manager – Implementation Consulting
Location: Hybrid (1-3 days per week in office in Irving, TX) Travel: 20%+
**Due to client restrictions, not open to Corp-to-Corp. All Candidates must be US Citizen/Green Card holders**
Overview:
We're seeking an experienced and people-focused Manager of Implementation Consulting to lead a team delivering complex SaaS implementations. This role combines strategic oversight with hands-on leadership, ensuring every project runs efficiently, aligns with client goals, and delivers measurable value. You'll foster a culture of collaboration, accountability, and continuous improvement while driving client satisfaction and team growth.
Key Responsibilities:
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Lead and Develop Team: Manage, mentor, and coach a team of configuration and implementation consultants. Conduct regular one-on-ones, performance reviews, and career development planning.
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Oversee Projects: Provide strategic and technical oversight on software implementations, ensuring quality, timeliness, and alignment with client objectives.
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Coach and Grow Talent: Identify training opportunities, develop skill-building plans, and promote professional growth within the team.
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Strategic Alignment: Collaborate with leadership to refine delivery processes, set team goals, and contribute to the broader Professional Services strategy.
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Client Engagement: Engage directly with clients as needed to manage expectations, resolve escalations, and maintain high satisfaction levels.
Qualifications:
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3–5+ years of experience in technical consulting, configuration, or implementation of complex SaaS solutions.
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Proven leadership or team management experience (team lead, project manager, or similar).
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Strong understanding of software configuration, implementation best practices, and client delivery processes.
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Excellent communication, problem-solving, and interpersonal skills.
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Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience).
Why Join:
Collaborative and growth-oriented environment, competitive pay and benefits, professional development opportunities, and the chance to lead impactful, high-visibility projects.