FileNet Developer & Support Engineer

Job Description

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• IBM FileNet 5.x Expertise w.r.t.development, configuration and operational aspects -

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• project deployment execution, IBM Filenet upgrades and production support.

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• IBM FileNet Administration, Changes, Configuration

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• Content Mass updates (using FileNet APIs)

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• IBM FileNet Vulnerabilities and Remediation

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• IBM FileNet Sweep to migrate contents

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• Integration with Storage Devices

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• Oversight & execution of deployments,troubleshooting and support activities

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• Monitoring and Alerting Tools- Splunk, Appd , Prometheus, Grafana. etc.

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• Integration with Cloud capabilities/storage grid, and other cloud tech stack, tools and technologies and command line interface (CLI).

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• Familiarity with Object and File Storage.

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• Issue Resolution, ensuring stability of the applications and platform.

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• Drive new initiatives like Automation, Cloud transformation in the platform, instrumentation of monitoring/alerting

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• across applications and platform level

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• Drive group discussions about issues identified prior to, and after a deployment.

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• Troubleshooting complex environment issues in a distributed environment.

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• Validation of complex system/components and game planning.

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• Perform Smoke Testing on deployed code/configurations to ensure success of

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• deployment.

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• Managing Documentation, processes through tools e.g. confluence/JIRA/ServiceNow, lead with clarity and ability to bring structure to

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• operational functions

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• Design complex system upgrades

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• Develop a long range plan designed to resolve problems and prevent them from recurring

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In this role, you will:

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• Participate in high level technical concepts spanning technology and business

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• Drive solutions to reduce recovery time.

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• Provide cross-functional and cross-organizational coordination on root cause analysis for any production issues.

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• Support portfolio of applications across technologies.

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• Provide technical consultation and support in the development of end-to-end automated software solutions capable of interfacing and integrating with in-house developed or vendor developed solutions or plug-ins via APIs and web services.\

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• Responsible for production deployments, ensuring governance and controls and act as a gatekeeper for any production environment changes.

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• Provide expert counsel to team and senior leadership, advises and mentors team when in need.

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• Learn new tools and concepts in platform engineering space to implement automation, building and testing CI/CD pipelines,

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• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks\

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• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability

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• Work with vendors and other technical personnel for problem resolution\

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• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards

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• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

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• Good understanding of new technologies for key management, build resilient systems, security concepts, microservices based architecure, building Active-Active solutions,

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Desired Qualifications:

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• Familiar with Enterprise Content Management principles and practices

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• Strong verbal, written, and interpersonal communication skills

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• Understanding of Cloud native technologies and concepts.

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• 2+ Years experience in API or Microservices Development.

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• 3 + years of experience developing or supporting IT Service Management solutions

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• Ability to lead and manage to production goals, deadlines, and various metrics

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• Ability to identify root-cause issues/improvement opportunities, and design approaches

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• Experience with a customer service mindset and a focus on continuous improvement

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• 3+ years of distributed servers platform experience

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• 2+ years of application production support experience

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• Experience in Ansible,Terraform, and Cloud engineering concepts etc.

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• Experience in Application and Server Health Probes.

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