Job Description
Service Desk Engineer L2 (MSP)
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Location: New York, NY
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Salary: $65,000 to $75,000
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MSP Experience: Required
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Why This Role Is Worth a Look
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We are a 25 person Cloud and Managed Services Provider hiring a Service Desk Engineer L2 to support small and mid sized business clients across New York City.
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This is a strong fit for an MSP technician who is already handling advanced Tier 1 issues and starting to take on Tier 2 responsibilities across Microsoft 365, Active Directory, Entra ID, MFA, Windows Server, networking, backups, and light project work.
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You will join a stable MSP with strong benefits, regular reviews, a reputation for doing IT the right way, and a team that values aptitude, personality, and long term technical growth.
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What You Will Work On
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• Provide Tier 1.5 and light Tier 2 support remotely and onsite for NYC based clients
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• Troubleshoot Windows desktops, laptops, Microsoft 365, Outlook, business applications, printers, connectivity, and user access issues
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• Support Active Directory, Entra ID, MFA, user migrations, permissions, file shares, Group Policy, and printer deployments
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• Assist with Windows Server support, server applications, workstation deployments, and basic systems administration tasks
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• Monitor RMM alerts, backup alerts, endpoint issues, and recurring client support needs
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• Support Microsoft 365, SharePoint Online, Azure, Intune, and Azure Virtual Desktop environments as experience allows
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• Troubleshoot basic firewall, VPN, VLAN, switching, wireless, and general network connectivity issues
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• Assist with Datto, Veeam, VMware, Hyper V, and other backup or virtualization related support
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• Contribute to light project work involving workstations, servers, network upgrades, deployments, and cloud migrations
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• Maintain clear ticket notes, documentation, knowledge base articles, configuration notes, and improvement suggestions
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• Work closely with dispatch, Level 1, Level 2, and senior engineers to keep tickets moving and clients updated
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What We Are Looking For
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• 2+ years of recent MSP experience supporting multiple client environments
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• Strong Tier 1 support experience with hands on exposure to Tier 2 responsibilities
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• Experience troubleshooting Windows desktops, Windows Server, Microsoft 365, and common business applications
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• Experience with Active Directory, Entra ID, MFA, permissions, file shares, Group Policy, and user administration
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• Familiarity with Azure, SharePoint Online, Intune, or Azure Virtual Desktop
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• Basic networking knowledge across firewalls, switches, VPNs, VLANs, wireless, DNS, DHCP, and connectivity troubleshooting
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• Exposure to Cisco, Meraki, Aruba, Dell, SonicWall, WatchGuard, or similar networking platforms
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• Experience with RMM tools, backup monitoring, ticketing systems, documentation, and client communication
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• Professional, personable, and comfortable supporting clients onsite throughout New York City
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Experience That Helps
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• Datto, Veeam, VMware, or Hyper V experience
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• Huntress, Microsoft Defender, vulnerability management, spam filtering, or DNS protection exposure
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• Experience with workstation rollouts, user migrations, server support, network upgrades, or cloud migrations
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• Strong interest in growing into a full Tier 2 Engineer role
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Compensation and Benefits
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• $65,000 to $75,000 salary
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• 100% covered healthcare premiums
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• Dental, Vision, Life, and Disability Insurance
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• 401(k) Retirement Plan
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• Flexible Spending Account
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• Profit Sharing
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• Commuter and TransitChek reimbursement
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• Mobile plan reimbursement
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• Vacation, Personal, and Parental Leave
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• Professional development assistance
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• Strong learning environment with exposure to Tier 2 support, cloud, networking, security, and infrastructure projects