IT Support Specialist

Job Description

Job Description

Job Title: IT Support Specialist

Job Description

This long-term consulting opportunity (12 months+) offers the chance to join a high-performing IT support team within a thriving global firm. You will provide primarily phone-based and remote technical support to over 1,700 users, focusing on Windows 11, Microsoft Office, remote access tools, and mobile technologies. The role is initially fully onsite in Hudson Yards, working a 35-hour week from 10:00 to 18:00, with the potential to move to a hybrid arrangement after the first six months based on performance and business needs. High-performing consultants have previously transitioned to permanent roles with this firm.

Responsibilities

• Provide first-line phone and remote support to over 1,700 users, resolving incidents and service requests in a timely and professional manner.
• Handle approximately 90% of support interactions via phone, with around 10% involving in-person floor and desktop support.
• Troubleshoot and resolve issues related to Windows 11 operating systems, including user profiles, updates, and application compatibility.
• Support Microsoft Office 2016 and Microsoft 365, including Outlook, Word, Excel, PowerPoint, and related productivity tools.
• Assist users with Outlook and Exchange Online issues such as mailbox access, calendar sharing, email synchronisation, and performance problems.
• Support remote access solutions including VPN connectivity, authentication issues, and user access to corporate resources.
• Provide support for Citrix environments, including access issues, performance concerns, and application delivery problems.
• Support mobile devices, including smartphones and tablets, ensuring correct configuration, connectivity, and security compliance.
• Administer and troubleshoot mobile device management (MDM) solutions such as MobileIron and Intune, including device enrolment and policy enforcement.
• Support Zoom for virtual meetings, including audio, video, and connectivity troubleshooting.
• Provide assistance with the iManage document management system, including document access, filing, and search issues.
• Use Ivanti as the ticketing and IT service management (ITSM) platform to log, track, update, and resolve incidents and service requests.
• Take initial calls from end users, including those who may be frustrated or under pressure, and manage these interactions calmly and professionally.
• Follow established procedures and knowledge articles to ensure consistent and accurate resolution of technical issues.
• Collaborate with colleagues and escalate incidents when necessary to ensure timely resolution of complex problems.
• Support users in a legal environment, understanding the urgency and sensitivity of their work and prioritising issues accordingly.
• Maintain clear, concise, and accurate documentation of all support activities within the ticketing system.
• Contribute to a high standard of customer service by communicating clearly, managing expectations, and following up with users where required.
• Work onsite in Hudson Yards five days per week for at least the first six months, adhering to the scheduled hours of 10:00 to 18:00.

Essential Skills

• At least 2–5 years of service desk support experience in a corporate environment.
• Strong troubleshooting experience with Windows 11 operating systems.
• Strong troubleshooting experience with Microsoft Office, including Office 2016 and Microsoft 365.
• Experience supporting VPN solutions and resolving remote connectivity issues.
• Experience supporting mobile devices such as smartphones and tablets in a corporate environment.
• Experience with mobile device management (MDM) solutions, including MobileIron and Intune.
• Experience taking initial calls from end users and providing first-line support.
• Experience working with an IT ticketing or IT service management (ITSM) system, ideally Ivanti.
• Ability to work effectively in a high-pressure legal environment.
• Ability to work onsite full-time and adhere to a structured 35-hour work week.

Additional Skills & Qualifications

• Experience supporting Outlook and Exchange Online in a corporate environment.
• Experience with Citrix-based environments and remote application delivery.
• Experience supporting Zoom or similar video conferencing platforms.
• Experience with iManage or other document management systems, particularly in a legal context.
• Strong problem-solving skills and the ability to prioritise and manage multiple issues simultaneously.
• A professional and calm approach when dealing with demanding or time-sensitive user requests.

Why Work Here?

You will join a thriving global firm that invests in modern technology and offers exposure to a wide range of enterprise tools and platforms. The organisation values strong performance and has a track record of converting high-performing consultants into longer-term opportunities. You will work within a professional, collaborative team, gaining experience in a dynamic legal environment while building your technical and customer service skills. The role provides a structured 35-hour work week and the potential for a future hybrid working arrangement, supporting a balanced and sustainable working pattern.

APPLY NOW!

Job Type & Location

This is a Contract position based out of New York, NY.

Pay and Benefits

The pay range for this position is $25.00 - $29.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in New York,NY.

Application Deadline

This position is anticipated to close on Sep 22, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.