Job Description
Job Description
Join us! We have a part-time IT Support Specialist Internship opportunity for a tech-savvy individual looking to gain hands-on experience in technical support, troubleshooting, Microsoft 365 administration, hardware deployment, and nonprofit IT operations.
This is what you'll get to do.
- Serve as the first point of contact for technology support requests via phone, email, ticketing system, or in person.
- Troubleshoot and resolve basic hardware, software, printer, and connectivity issues.
- Assist with user account administration, including password resets and access requests.
- Install, configure, and update software applications and technology equipment.
- Document, track, and update service requests in the IT help desk ticketing system.
- Escalate unresolved or complex technical issues to appropriate IT staff.
- Maintain asset inventory records and assist with computer setup, deployment, and equipment replacements.
- Support Microsoft 365 and other cloud-based technology solutions.
- Provide excellent customer service while assisting employees with technology-related questions and concerns.
- Follow IT security, data privacy, and organizational technology policies.
- Assist with additional technology projects and initiatives as assigned.
Qualifications:
- Currently pursuing a degree, certificate, or training program in Information Technology, Computer Science, Cybersecurity, Networking, or a related field at an accredited college, university, or technical program.
- Basic understanding of Windows operating systems, computer hardware, and networking concepts.
- Familiarity with Microsoft 365 applications and cloud-based technologies preferred.
- Strong problem-solving and analytical skills.
- Excellent customer service and communication abilities.
- Ability to learn new technologies quickly and work effectively in a team environment.
- Strong organizational skills and attention to detail.
- Ability to maintain confidentiality and handle sensitive information responsibly.
- Must be 18 years of age.
- This position requires a valid driver's license and the ability to pass a pre-employment drug screening and an extensive background check, including checks of the Dependent Adult and Child Abuse registries, the Sex Offender Registry, and a criminal history check.
Details:
- Part-time, approximately 10-15 hours per week (regular schedule will fluctuate between the hours of 8:00am and 5:00pm Monday-Friday).
- Working onsite at our Ansborough office in Waterloo, IA.
- Internship will run approximately 13 weeks.
- This is a paid internship opportunity, with an hourly rate of $15.00/hour.
What You'll Gain
- Hands-on technical support and help desk experience.
- Exposure to Microsoft 365 administration and cloud-based technologies.
- Experience with hardware setup, deployment, and asset management.
- Practical troubleshooting and problem-solving skills in a professional environment.
- Experience supporting technology systems within a nonprofit organization.
- Professional mentorship from experienced IT staff.
- Real-world exposure to IT operations, cybersecurity best practices, and customer service.