Job Description
Job Description
Senior Program Coordinator– Luxury Hospitality Development & Operations
Location: New York, NY
Travel: Regular domestic and international travel, including Texas, Turks & Caicos, and other project locations
Employment Type: Full-Time
Compensation: Approximately $130,000 annually + benefits
Help Build the Next Chapter of a Luxury Hospitality Brand
Gallant Business Solutions is recruiting an exceptional Senior Program Coordinator to help lead a portfolio of high-impact luxury hospitality and development initiatives across North America and the Caribbean.
This role is for someone who knows how to bring structure to complex projects.
You will work closely with executive leadership and the leaders of individual workstreams to create visibility across major initiatives, connect dependencies, identify risks, maintain accountability, and keep projects moving toward successful delivery.
Current initiatives include the integration of a newly acquired luxury hotel in San Antonio, the pre-opening of a luxury resort in Turks & Caicos, and additional hospitality and development projects as the organization continues to grow.
You won't need to be the expert who owns every individual workstream. Your job is to see across all of them and make sure leadership and workstream owners understand where things stand, what is connected, what is at risk, and what needs to happen next.
What You'll Do:
You will lead program coordination across multiple complex and interconnected initiatives, including:
- Build and maintain integrated master project plans, schedules, milestones, dependencies, and critical paths.
- Coordinate multiple workstreams across Operations, Finance, HR, Construction, Design, Procurement, Food & Beverage, Sales & Marketing, IT, Legal, consultants, contractors, and external partners.
- Maintain visibility across simultaneous projects and identify where delays or decisions in one workstream could impact another.
- Create concise executive dashboards and weekly reporting covering project health, milestones, risks, dependencies, budget considerations, and decisions required.
- Maintain RAID logs, risk registers, action logs, decision trackers, and other project governance tools.
- Identify risks early, develop mitigation strategies, and escalate issues appropriately.
- Establish accountability across workstream owners without relying on direct reporting authority.
- Coordinate vendors, contractors, consultants, ownership representatives, and other external stakeholders.
- Help introduce practical project management processes and tools that improve visibility and accountability without creating unnecessary bureaucracy.
- Support initiatives from acquisition and planning through development, operational readiness, launch, and closeout.
Required Qualifications:
We're looking for candidates who can demonstrate the scale, complexity, and formal project management discipline required for this environment.
- 7+ years of progressive project or program management experience.
- Demonstrated experience leading or managing projects/programs valued at $50M+.
- Experience managing multiple significant, interconnected projects or workstreams simultaneously.
- Proven ownership of complex initiatives from planning through execution and closeout.
- Advanced knowledge of project planning, integrated scheduling, critical-path management, dependencies, risk management, scope management, and project governance.
- Hands-on proficiency with formal project management tools such as Microsoft Project, Smartsheet, Asana, Monday.com, Primavera, Procore, Jira, or comparable platforms.
- Experience personally building and maintaining project schedules, dashboards, risk/issue tracking, and executive reporting.
- Strong executive communication skills with the ability to translate complex project information into concise, decision-ready updates.
- Demonstrated ability to coordinate cross-functional teams and influence stakeholders without direct authority.
- Experience managing budgets, vendors, contracts, forecasts, and project risks.
- Ability to operate independently, make informed decisions, and proactively remove roadblocks.
- Willingness and ability to travel domestically and internationally.
Preferred Qualifications:
Direct hospitality experience is highly valued, but we are also interested in exceptional Program Managers from similarly complex, capital-intensive environments.
Preferred backgrounds include:
- Luxury hospitality development or operations
- Hotel openings, renovations, acquisitions, or integrations
- Capital projects or construction
- Commercial real estate development
- Owner's representative experience
- Multi-site retail development
- Large campus or facilities programs
- Healthcare facilities or infrastructure
- Operational readiness and complex launches
- Hospitality technology platforms such as Opera, Mews, or Maestro
- PMP, PRINCE2, PMI-ACP, or comparable certification
Who Will Thrive Here:
The strongest candidate is someone who naturally takes ownership.
You're comfortable walking into an evolving environment, understanding how people currently work, and introducing enough structure to make the organization better.
You can communicate with an executive in one meeting, a contractor or operator in the next, and adjust your approach without losing clarity or accountability.
You're organized but not bureaucratic. You're comfortable with ambiguity. You anticipate problems, make decisions, follow through, and know when something needs to be escalated.
Most importantly, you understand that excellent program management coordination isn't about owning every workstream yourself. It's about creating the visibility, alignment, accountability, and structure that allows all of those workstreams to succeed together.
What Success Looks Like:
You'll know you're succeeding when leadership has a clear view of the entire portfolio, workstream owners understand their responsibilities and dependencies, risks are surfaced before they become major problems, decisions are made with the right information, and complex projects continue moving forward even as priorities change.
Compensation & Benefits:
- Approximately $130,000 annual salary
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Paid time off
- Paid holidays and sick leave
- Business travel reimbursement
- Opportunity for significant executive visibility
- Direct involvement in major luxury hospitality development and expansion initiatives
Help Build Something Exceptional:
This is an opportunity to do more than maintain a project plan.
You'll help create the structure behind major hotel acquisitions, openings, and development initiatives while working alongside the people building a growing luxury hospitality brand.
If you've managed complex programs at significant scale and know how to turn moving pieces into a clear path forward, we'd like to hear from you.