Job Description
Job Description
Job Title: Service Desk Personnel
Location: Nashville, Tennessee 37243
Work Arrangement: Onsite
Employment Type: Contract
Contract Duration: November 16, 2026 November 16, 2027
Openings: 2
Work Schedule: MondayFriday, 8:00 AM4:30 PM CST (7.5 working hours per day)
Submission Deadline: October 23, 2026
Job Summary
We are seeking two customer-focused Service Desk Personnel to provide technical support, troubleshoot hardware and software issues, manage service requests, and assist employees with IT-related problems. The ideal candidates will have strong customer service skills, experience with IT support or call centers, and hands-on knowledge of printers, Active Directory, mobile devices, networking, application troubleshooting, and remote support tools.
Key Responsibilities
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Handle IT support calls and service requests, with the ability to manage up to 30 calls per day.
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Provide professional technical assistance and resolve common hardware and software issues.
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Create, assign, track, and update support tickets using ServiceNow.
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Troubleshoot network and local printers, including server print queues.
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Navigate Active Directory organizational units, look up account attributes, reset passwords, and unlock accounts.
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Configure and deploy iPhones and iPads, reset accounts and network settings, and perform device backups and restores.
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Support video conferencing platforms, including Cisco WebEx, Microsoft Teams, and Cisco Presence.
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Troubleshoot network connectivity issues involving VPN, LTE, Wi-Fi, and internal or external connections.
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Resolve application access, account permission, compatibility, and browser-related issues.
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Provide remote support through MSRA, RDP, Microsoft Teams, and WebEx.
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Assist with hardware deployment, installation, and troubleshooting.
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Maintain accurate documentation of incidents, service requests, and resolutions.
Required Qualifications
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Excellent customer service and communication skills.
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Ability to lift at least 50 pounds.
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Ability to manage a high volume of support calls.
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Basic to intermediate IT troubleshooting skills across hardware, software, printers, mobile devices, and networking.
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Ability to work onsite in Nashville, Tennessee.
Preferred Qualifications
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IT service desk, help desk, or IT call center experience.
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Experience with ServiceNow or another ticket management system.
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Knowledge of Active Directory and user account administration.
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Experience supporting iOS devices and video conferencing systems.
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Familiarity with remote desktop and remote assistance tools.
Additional Requirements
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Candidates must be local to Nashville, TN, or live within a reasonable commuting distance.
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This is an onsite contract position.
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Selected candidates must complete the required background verification process.