Job Description
Job Description
Locations:
Mankato, MN
La Crosse, WI
Eau Claire, WI
Job Summary:
Endpoint Specialists act as the primary customer liaison for all moves, adds and change requests to the workstation environment
Job Responsibilities:
-Coordinating the ordering, configuration, installation, and removal of all computers, printers, copiers, and related peripheral equipment.
-Work directly with customers to evaluate needs pertaining to new requests for services; preferred configuration of devices; inquiries on products and orders; and/or returns for product that has been ordered, but no longer needed.
-Gather, document, and evaluate specific customer requirements in order to ensure product order is accurate, complete, and will support the customer’s needs.
-Acting on behalf of the customer, order electronic equipment within Lawson, identify and troubleshoot any ordering issues, and engage senior work unit personnel and / or Supply Chain Management staff to resolve any issues, keeping the customer up to date on order status.
-Excellent interpersonal communication and effective time management skills in order to deliver outstanding customer service in a team-based environment.
-Project management proficiencies of effectively evaluating process improvement opportunities in regard to equipment order lifecycle; thorough documentation of work; and the ability to document and communicate concepts and procedures such as hardware and software requirements, purchase requisition information, moves/adds/changes coordination/scheduling, and other various workflows in a clear, concise, easy-to-understand manner for a large and diverse customer base.
Skills:
Required Skills & Experience:
-See Education Section for Required Experience.
-Excellent computer troubleshooting and problem-solving skills.
-Understanding of computer-related terminology (CPU, Internet, Networking, Client/Server, LAN/WAN, etc.) in order to provide evaluation of customer requests to match needs with appropriate IT solutions (hardware or software).
-Understanding of and has demonstrated the ability to use ticket tracking software and related tools for documentation of Endpoint Specialist operations.
-Possess flexibility with workloads to accommodate special projects or requests and high priority orders.
-Understanding and maintaining a working knowledge of PC and MAC computers, printers, scanners, and multifunction devices, hardware, and software, as well as acquiring information and maintaining tracking tools, documentation, and databases.
-Ability to build and develop strong working relationships with internal and external customers.
Key Responsibilities:
-Complete onboarding, system access, and TDR training, and participate in Pilot TDR beginning in November 2026
-Test workstations and peripherals at assigned client locations by following step-by-step test scripts
-Accurately document test results, failures, and issues in the designated tracking tools
-Escalate identified issues to the appropriate technical teams for remediation
-Retest devices and workflows after remediation and track issues through resolution
-Work professionally and respectfully in active clinical and patient care environments
Preferred Qualifications:
-Degree or coursework in information technology, computer science, or a related field
-Familiarity with Windows workstations and common peripherals
-Experience in a healthcare or customer-facing environment
Minimum Qualifications:
-Strong computer troubleshooting and problem-solving skills
-Ability to follow detailed written instructions consistently
-Strong attention to detail and accurate documentation skills
-Ability to travel between Client locations and work on-site
Preferred Qualifications:
-Degree or coursework in information technology, computer science, or a related field
-Familiarity with Windows workstations and common peripherals
-Experience in a healthcare or customer-facing environment