Job Description
Job Description
Position summary
The Support Technician’s primary job function is providing technical software, hardware, telephone, printer and audio-video conferencing problem resolutions to firm employees and guests. This role participates in a rotating on-call schedule that involves after-hours and weekend support. The position requires in-person attendance five days a week in either our Chicago, Illinois or St. Louis, Missouri office. The candidate will be the sole IT support person on-site and will travel between the two offices once a month or as required.
Responsibilities
- Serve as the first point of contact for customers seeking technical assistance.
- Diagnose and resolve computer, application, and basic network technical issues.
- Providing in-person and remote support
- Provide desktop and laptop hardware support.
- Troubleshoot and repair troublesome Microsoft Word documents.
- Assist with desktop videoconferencing systems tools like Zoom and Teams.
- Troubleshoot VPN and Internet connectivity issues.
- Use imaging tools to build and rebuild computers for distribution.
- Performs miscellaneous job-related duties as assigned.
Requirements
- High School Diploma or GED Required
- Advanced technical education is a plus but not a requirement
- The candidate must work independently and as a member of a team servicing a wide variety of customers, both internal and external to the firm.
- Excellent communication skills and patience working with users.
- Ability to record, track, correspond, and document resolution of user problems.
- Strong knowledge of Microsoft Windows and the Microsoft Office 365
- Three (3) years of experience in application support and troubleshooting, preferably in a law firm or law department environment, but will look at other corporate settings.
- The candidate must pass a background check
Compensation:
Compensation for this position in Chicago is targeted between $50,000 and $70,000 per year. The final offer will be based on experience and other relevant factors.
Working Conditions and Physical Effort:
Work is performed in a typical interior/office work environment.
Physical effort is required. Specifically, tasks such as moving computers, connecting computer cables and lifting computer related equipment.
Benefits:
This job includes a full benefit package, including:
- Excellent Compensation
- Medical, Dental, Vision, Life Insurance, and other voluntary benefits to choose from
- 401K/Profit Sharing
Equal Opportunity Employer Statement
Tucker Ellis LLP is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We celebrate diversity and are dedicated to fostering an inclusive workplace for all.
Non-Solicitation Statement
Please note that Tucker Ellis LLP does not accept unsolicited resumes from third-party recruiters. Any unsolicited resumes sent to our employees or offices will become the property of Tucker Ellis LLP, and no placement fees will be paid.