Application Support Specialist - AURA

Job Description

Job Role: Telecom Assisted Sales Production Support / Application Support Specialist – AURA

\n

Location: Miami, FL / Atlanta, GA – Hybrid Onsite

\n

Job Type: Contract

\n

\n

Experience: 7+ Years

\n

Key Requirements:

\n

\n
• 7+ years in L2/L3 Application or Production Support

\n

• Strong experience supporting Telecom Assisted Sales / AURA applications

\n

• Expertise in incident management, troubleshooting, RCA, SLA & release support

\n

• Strong REST/SOAP APIs, JSON/XML, Java, Spring Boot & Microservices

\n

• Hands-on Kubernetes (EKS) troubleshooting

\n

• Strong SQL/database validation experience

\n

• Experience with Splunk/ELK, Kibana, Grafana, CloudWatch or similar monitoring tools

\n

• Good knowledge of AWS, Linux/Unix, Kafka/MSK, CI/CD & DevOps

\n

• Experience with ServiceNow/Jira and ITIL processes

\n

• Strong communication and stakeholder coordination skills

\n

\n

Responsibilities:

\n

\n
• Own L2/L3 production support for AURA and Total Access applications

\n

• Troubleshoot application, API, database, integration, and performance issues

\n

• Monitor applications, logs, alerts, APIs, and batch jobs

\n

• Coordinate with Dev, QA, DevOps, Infrastructure, DB, Network, and Business teams

\n

• Support deployments, releases, rollback, and post-release validation

\n

\n

Prepare RCA, incident reports, runbooks, and operational documentation