Job Description
Job Description
Traveling Desktop Support Technician
Southwest Atlanta Market (Newnan, Douglasville, and surrounding areas)
3-Month Contract-to-Direct Hire (full-time conversion after 3 months)
Up to $25/hr
Position overview:
Insight Global is seeking a Traveling Desktop Support Technician to support a large retail environment across the southwest Atlanta market. This individual will serve as the primary onsite IT resource for multiple retail locations, providing hands-on technical support, maintaining store technology, and supporting day-to-day operations across their assigned territory.
This role offers a mix of desktop support, field services, hardware deployment, technology refreshes, store openings, and infrastructure support. This role is ideal for someone who enjoys hands-on troubleshooting, working directly with end users, and supporting a variety of store environments across an assigned territory.
Responsibilities
- Provide onsite technical support for desktops, laptops, printers, scanners, tablets, mobile devices, and POS systems
- Troubleshoot Windows operating systems, Microsoft applications, Citrix environments, and basic network connectivity issues
- Respond to and resolve service tickets while documenting troubleshooting efforts and resolutions
- Perform hardware deployments, imaging, device replacements, upgrades, and technology refresh initiatives
- Support store openings, remodels, relocations, and other technology projects
- Coordinate with third-party vendors for repairs and equipment installations
- Maintain inventory and asset tracking for assigned technology equipment
- Deliver exceptional customer service while supporting store associates and leadership teams
Required Qualifications
- 1-3+ years of desktop support, field services, technical support, or IT operations experience
- Hands-on experience supporting Windows operating systems and iOS devices
- Experience troubleshooting PCs, laptops, printers, scanners, and mobile devices
- Experience working within a ticketing system environment
- Basic networking and connectivity troubleshooting experience
- Excellent customer service skills and experience working in an in-person customer facing role.
- Ability to lift and move equipment weighing up to 50 pounds
- High School Diploma or equivalent
Travel & Territory Requirements:
- Territory includes Newnan, Douglasville, Kennesaw, Columbus, Birmingham, and Montgomery
- Visit assigned store locations approximately 2x per month
- Average daily travel is ~2 hours driving (varies by schedule and business needs)
- Occasional overnight travel required
- Mileage, hotels, and meals will be reimbursed
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.