Technical Services Specialist

Job Description

Job Description

Technical Services Specialist

Grand Rapids, MI | Direct Hire

Company: Fast-growing ingredient distributor supplying the supplement, nutraceutical, and functional food industries. Core categories include collagen, gelatin, polyol sweeteners, fiber, plant proteins, and PHGG.

Summary: The Technical Services Specialist will build accurate product documentation from scratch and serve as a clear, reliable technical point of contact for customers. Hands-on depth in spec and fact-panel creation will be required.

Key Responsibilities:

• Create product specifications from scratch across the ingredient portfolio (collagen, gelatin, polyol sweeteners, fiber, plant proteins, PHGG), building new documents, not just updating existing ones

• Build and review Nutrition Facts Panels and Supplement Facts Panels; catch mathematical or scientific inconsistencies (e.g., values that don't sum correctly, water activity that contradicts dry matter)

• Translate supplier specifications into internal spec format

• Serve as technical point of contact for customers on ingredient and spec questions, including explaining discrepancies in writing

• Partner with the local technical services team on FSQA-adjacent tasks

• Maintain accurate, audit-ready documentation across ingredient categories

• Flag regulatory or compliance considerations for review

Required Experience:

• 2 to 4 years creating product specifications and/or Nutrition/Supplement Facts Panels from scratch

• Background in supplement, nutraceutical, vitamin, or functional food industry; protein beverage or plant-based/alternative protein experience also fits

• Familiarity with collagen, gelatin, polyol sweeteners, fiber, plant proteins, or PHGG, with direct hands-on experience preferred, especially with collagen or gelatin

• Ability to convert supplier specifications into an internal spec format

• Clear written technical communication for direct customer correspondence

Nice to Have:

• Direct experience with collagen or gelatin

• Familiarity with lab methodology or standards (e.g., USP)

• Regulatory awareness or exposure

• Background in finished product labeling

• FSQA or lab experience

Work Environment:

• On-site role at Grand Rapids, MI facility

• Joins a full local technical services team with in-house support

• Fast-paced, lean, and flat organization; problem-solving and a roll-up-your-sleeves mindset matter more than formal hierarchy

\nCompany Description

Real People. Real Connections. Real Results.

That's the Messina Talent Advantage.

For more than 40 years, Messina's Talent practice has continuously evolved to meet the needs of our clients. We not only help our clients fill roles and build their teams, but we also help them better understand their workforce and develop strategic talent initiatives that drive value for their organizations.

Messina Talent Advisors, a Messina Group Company, has the network, proven processes, and all the latest technologies to connect the right candidates with the right jobs - faster.

Company Description

Real People. Real Connections. Real Results.\r\n\r\nThat's the Messina Talent Advantage.\r\n\r\nFor more than 40 years, Messina's Talent practice has continuously evolved to meet the needs of our clients. We not only help our clients fill roles and build their teams, but we also help them better understand their workforce and develop strategic talent initiatives that drive value for their organizations.\r\n\r\nMessina Talent Advisors, a Messina Group Company, has the network, proven processes, and all the latest technologies to connect the right candidates with the right jobs - faster.