Job Description
Job Description
NOTE: If you are reviewing this posting on an independent job board, you may start the application through the job board but you MUST go directly to www.thepeoples.com to complete your application.
Only completed applications will be considered.
Posting Date: 06/26/2025
Posting End Date: until filled
GENERAL PURPOSE OF THE JOB
Serves as direct customer liaison to support internal end-user support needs. Maintains and supports PCs, printers, software and other peripheral devices to ensure reliable and efficient services to end-users. Installs system hardware and software for all branch locations. Performs a variety of other system related tasks to support the infrastructure and satisfy the overall technology goals of the organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
- Actively maintains help desk tickets, provides thorough documentation for problem resolution of tickets, and escalates tickets to higher tier level if resolution cannot be found.
- Administration of system privileges and passwords for all bank systems and associated users.
- Deploy and support personal computers, printers, software, phones and other peripheral devices.
- Assists in implementing custom hardware and software configurations.
- Consults with IT staff, users, and management to establish baseline requirements for new systems or modifications as needed.
- Develops training materials and procedures, and/or trains users in the proper use of hardware and software, including printing, word processing, electronic mail, and general operating system functionality.
- Provides on-site and remote hardware/software support to end-users.
- Disposal of equipment that has expired and/or has been decommissioned.
- Any other duties that may be appropriate to achieve the objectives of both the department and organization.
EDUCATION AND/OR EXPERIENCE
- High school diploma required. Associates degree preferred.
- Minimum 1 year of job-related (IT or CORE Banking) experience required.
- A+, Network +, MCP or equivalent certification preferred or must possess the ability and motivation to obtain certifications within a year of employment.
- General knowledge of various technologies and practices including Microsoft Windows, Microsoft Office, Ping, Network File and Printer Sharing, Remote Desktop support, and basic LAN/WAN concepts.
- General knowledge of AS400 operating systems, a plus.
- Excellent communication and documentation skills.
- Must be capable of working well with others.
- Must be able to perform all functions independently with minimal supervision in a reasonable amount of time.
- Must be able to evaluate work orders, projects and properly prioritize.
- Flexible to work, after-hours, and weekends, when necessary.
- Valid Driver's License with insurance eligibility, as some travel is required.
DESIRED KNOWLEDGE AND SKILLS
- Customer Service
- Microsoft Office
- Microsoft operating systems
- PC imaging
- Peripheral support-printers, phones, scanners, monitors, etc.
- Software troubleshooting
The Peoples Bank prohibits discrimination, harassment and retaliation as described in this section. The Peoples Bank will extend equal employment and advancement opportunities to all qualified individuals regardless of their race, color, religion, age (40 and over), sex, gender, sexual orientation, gender identity, pregnancy, disability, national origin, ethnic background, genetic information (including of a family member), military service, and/or citizenship, or any other classification protected by applicable local, state or federal law.
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