Technology Support Administrator

Job Description

Job DescriptionJob Title: Technology Support AdministratorJob Description

This Technology Support Administrator role sits within the Workstation Support Team and focuses on providing end-user computing support across corporate offices, distribution centres and delivery hubs in the region. You will deliver 2nd and 3rd line support for hardware, software and operating systems on PC and Apple platforms, supporting a wide variety of devices including laptops, desktops, printers, handheld RF devices and phones. The position involves complex technical troubleshooting, system administration for desktop solutions, support for a mobile workforce, and occasional user training, all within a dynamic, fast-paced and growth-oriented environment.

Responsibilities

• Provide 2nd and 3rd level support for hardware, software and operating systems on PC and Apple-based computing platforms.
• Identify, troubleshoot, analyse and resolve highly complex desktop computer problems for end users.
• Escalate unresolved issues to the Lead Technology Support Administrator or the Workstation Systems leadership when appropriate.
• Install equipment and software, ensuring accurate configuration and coordinating the work of others involved in installations.
• Perform system administration tasks for desktop solutions, including configuration, maintenance and optimisation.
• Deliver complex technical support to internal clients, ensuring issues are resolved promptly and effectively.
• Act as a key contact for internal IT groups to support technical problem resolution and cross-team collaboration.
• Monitor network access, address data security concerns, manage password generation and file access to identify and forecast potential access risks.
• Research tools and processes to identify usage and capacity issues as they emerge, presenting findings and assisting in the development of long-range plans to address them.
• Assist in developing corporate standards for desktop computer software and hardware and conduct reviews to ensure compliance with these standards.
• Develop and produce installation documentation for complex applications to support consistent deployment and maintenance.
• Conduct research and recommend new technology solutions that enhance desktop and end-user computing capabilities.
• Perform application software integration and testing, when required, to ensure software, hardware and communication networks operate correctly together.
• Generate and maintain user network IDs where necessary, following established policies and procedures.
• Ensure compliance with software licensing requirements when required, maintaining accurate records and usage controls.
• Support a mobile workforce by ensuring devices, applications and connectivity function reliably.
• Deliver user training as needed to help colleagues use systems, devices and applications effectively.
• Demonstrate sound judgement in selecting methods and techniques for solving technical problems.
• Perform other related duties as assigned to support the overall effectiveness of the Workstation Support Team.

Essential Skills

• Practical experience supporting Microsoft Windows operating systems, including Windows 7, 8.1, 10 and 11.
• Previous support or deployment experience in a Windows-based enterprise or retail environment.
• Hands-on experience configuring, administering and troubleshooting PCs, desktops and production printers.
• Experience working with wired and wireless printers and scanners.
• Experience supporting and troubleshooting Motorola/Symbol handheld RF devices.
• Ability to provide technical support for hardware, laptops, Windows operating systems and Microsoft Office.
• Strong troubleshooting skills, with the ability to analyse complex issues and identify effective solutions.
• Demonstrated good judgement in selecting appropriate methods and techniques for obtaining solutions.
• Ability to follow detailed documentation accurately and efficiently.
• Effective communication skills, with the ability to explain technical issues clearly to non-technical users.
• Reliability and a strong sense of responsibility in meeting commitments and service expectations.
• Ability to work well in a fast-paced, collaborative environment.
• Reliable transportation to commute to the site.
• Residence within approximately a 30–40 minute radius of Monroe Township, NJ.

Additional Skills & Qualifications

• Experience supporting Apple laptops and desktops, including Mac OS Sierra 10.12 and High Sierra.
• Familiarity with Avaya phone systems and end-user telephony support.
• Experience supporting end-user computing in corporate offices, distribution centres and delivery hubs.
• Comfort working with scripted procedures and checklists for troubleshooting and installations.
• Ability to develop clear installation documentation for complex applications.
• Interest in researching and recommending new technology solutions to improve end-user computing.
• Awareness of data security practices, including password management and file access controls.
• Understanding of software licensing compliance in an enterprise environment.
• Experience supporting a mobile workforce and remote users.

Why Work Here?

You will join a successful, fast-growing organisation with an entrepreneurial atmosphere, where technology and data drive decision-making and innovation. The culture encourages imagination, diversity of thought, innovative thinking and hard work, while valuing autonomy and rewarding those who take initiative. You will work with modern technologies at the intersection of tech and retail, in an environment that is passionate about delivering an outstanding client experience internally and externally. The leadership team is experienced, open to new ideas and committed to doing things the right way. You can expect competitive compensation, comprehensive health benefits, opportunities to work with cutting-edge tools, and a track record of recognising and retaining high-performing individuals. The workplace embraces creativity, collaboration and enjoyment, offering a setting where you can grow your skills and have fun in the process.

Work Environment

The role is based at a distribution centre in Monroe Township, NJ, located at 340 Middlesex Center Boulevard. You will work in an operational environment that supports corporate offices, distribution centres and delivery hubs, engaging daily with a wide range of technologies including PC and Apple laptops and desktops, wired and wireless printers, scanners, handheld RF devices and Avaya phones. The setting is fast-paced and collaborative, with a strong focus on reliability, clear communication and teamwork. You will primarily work on-site, supporting end users in person and potentially across the wider region. The environment is technology-driven, with established standards and documentation, and offers exposure to modern operating systems such as Microsoft Windows 7, 8.1, 10 and 11, as well as Mac OS Sierra and High Sierra. Reliable transportation is required to reach the distribution centre, and you should be comfortable working in an active, logistics-focused facility.

Job Type & Location

This is a Contract position based out of New York, NY.

Pay and Benefits

The pay range for this position is $19.50 - $19.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in New York,NY.

Application Deadline

This position is anticipated to close on Sep 28, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.