Smart Hands / Network Field Engineer Fargo, North Dakota USA
Technology
Job Description
This is a Smart Hands / Network Deployment field-engineer job description for installing and replacing two Cisco 9800 Wireless LAN Controllers (WLCs) at a site.
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What you would actually do
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Before the cutover
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- Stage the Cisco equipment.
- Confirm the rack space, power, switch ports, cables, and SFPs are available.
- Have your laptop, console cable, Ethernet/fiber cables, USB drive, and other tools ready.
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During installation
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- Rack and secure 2 × Cisco 9800 WLCs.
- Connect power.
- Install SFPs and connect fiber/Ethernet.
- Perform network cross-connects.
- Verify switch ports and physical connectivity.
- Use the console connection and PuTTY if the remote network engineer needs you to access the WLC locally.
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During the cutover
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- Work under direction of a remote network/engineering team.
- Report port/link status and troubleshoot basic physical connectivity issues.
- Confirm that the equipment is properly connected and powered.
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Afterward
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- Remove the old WLCs if they're being replaced.
- Label and package the old equipment for shipping.
- Take site photographs if requested.
- Send the remote team a completion/status report.
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Skills they are mainly looking for
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You don't necessarily need to be a Cisco WLAN engineer who designs the configuration. This role is heavily focused on physical installation and Smart Hands support:
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- Rack & stack
- Ethernet and fiber cabling
- SFP installation
- Basic networking
- Console access
- Physical/link troubleshooting
- Following instructions from a remote engineer
- Documenting the work with photos and completion updates
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Important equipment to bring
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The posting specifically expects you to have:
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- Laptop with PuTTY + TFTP Server
- USB-A → USB-B console cable
- 4 Ethernet cables
- 1 crossover cable
- USB drive with the required IOS image
- Internet access/hotspot
- Standard toolkit
- 6-foot ladder
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