Microsoft 365 Knowledge Management & SharePoint Adoption Intern

Job Description

Job Description:\n\nWHO WE ARE| ORGANIZATION & PROGRAM OVERVIEW The Executive Leadership Council (ELC) is a pre-eminent member organization for the development of global leaders. Comprised of more than 800 current and former corporate diverse CEOs, board members and senior executives at Fortune 1000 & Global 500 companies, entrepreneurs leading top-tier firms, and recognized thought leaders, we open channels of opportunity for the development of executives to positively impact business and communities. We are working to create an organization where the richness of all our unique views, experiences, and backgrounds combine to further our mission of inclusive leadership. The ELC's ENVISION program does just that, by combining hands-on mentorship, professional development, and real-world projects to help launch your career and gain professional experience as a Data & Information Science professional. The Microsoft 365 Knowledge Management & SharePoint Adoption Intern will assist the People & Culture (HR) & IT team in developing, coordinating, and executing high-impact initiatives and strategies. Our ENVISION internship program is 10-weeks of programming where you will receive full-time, On-the-Job training & education (OTJTE) that will prepare you to be real-world professionals. This internship provides an excellent opportunity to learn essentials in data management/administration and organizational effectiveness & design. We are currently seeking a detail-oriented Microsoft 365 Knowledge Management & SharePoint Adoption Intern to join the team in our Washington, DC office for Summer of 2026. The internship requires the ability to work up to 40 hours per week, at minimum 32 hours per week during the summer with 5 hours per week devoted to professional development with opportunities for shadowing, mentoring, and training with successful professionals within the space. The internship will commence on Wednesday, June 3rd, 2026 and runs until Friday, August 7th, 2026. This position will report to the HR Business Partner in a hybrid environment requiring you to come into the DC office at least 2 days per week, the rest being remote. WHAT YOU WILL GAIN | POSITION OVERVIEW The Executive Leadership Council is seeking a proactive, detail & solution-oriented Microsoft 365 Knowledge Management & SharePoint Adoption Project Intern to support key initiatives that streamline operational workflows, improve HR project visibility, and strengthen data-driven decision making. This role offers hands-on experience in project & knowledge management best practices, planning, reporting improvement, cross functional collaboration, and executive-level reporting. As the Microsoft 365 Knowledge Management & SharePoint Adoption Project Intern, your role is to help advance how staff across the organization find, use, and trust information in Microsoft 365. This role supports two core functions: improving published content on ELC's intranet via SharePoint and advancing governance practices for SharePoint and Teams sites. As an intern, you will gain hands-on experience in content design, digital governance, modern SharePoint experiences, and user adoption strategies by contributing to real organizational needs that impact team members. Key Responsibilities and SkillsSite Administration: Designing, maintaining, and customizing SharePoint sites and document libraries.Automation: Creating workflows, often using Power Automate, Power Apps, and Power BI.Technical Support: Troubleshooting user issues and providing technical support.Technical Skills: Knowledge of Microsoft 365, SharePoint, HTML, CSS, and JavaScript. The ideal candidate should be organized, have excellent written and spoken communication skills, attention to detail, ability to meet tight deadlines, and an affinity for ELC's mission. Learning OutcomesProject Management Support and Execution: You will gain hands-on experience in project coordination and execution by supporting day-to-day team initiatives & task, timelines, deliverables, and workflows that advance team priorities, operational tasks, and organizational goals.Digital Knowledge Management: You will gain practical experience organizing information and modernizing SharePoint-based intranet content.Modern SharePoint & Microsoft 365: You will elevate your skills in page design, web parts, site structures, permissions, and modern user experiences.Lifecycle Governance: You will develop an understanding of site ownership, attestation workflows, archival processes, and governance best practices.User Adoption Practices: You will have exposure to communication planning, change management concepts, and user education materials.Communication and Documentation: You will strengthen & refine their written and verbal communication skills by preparing professional correspondence, documenting key discussions, and creating clear, organized materials that support team effectiveness, collaboration, clarity, and follow-through.Business Analysis: You will build & strengthen their analytical thinking & problem-solving skills by assessing data, synthesizing information, and identifying insights that inform recommendations, planning, operational improvement, and support decision-making and business goals.Stakeholder Management & Coordination: You will learn how to effectively engage and build collaboration through coordination skills by working cross-functionally, managing follow-ups, and supporting stakeholders. You will gain experience in translating complex or technical information into clear guidance.Analytic Research Skills: You will strengthen their research and analytical abilities by producing comprehensive outputs such as prospect lists, portfolio analyses, and industry landscape mappings that inform team strategy.Quantifying Impact Metrics: You will learn how to translate qualitative and quantitative data into actionable insights and recommendations that support the development of reportable impact metrics across partnerships. WHAT YOU WILL DO | ESSENTIAL JOB FUNCTIONS & KEY OUTCOMES Our interns are encouraged to bring fresh ideas to the table and are quickly entrusted with foundational responsibilities such as: Content Modernization & Intranet Project Management and AdministrationReview published intranet content to identify outdated, redundant, or inconsistent pages.Contact content owners (subject matter experts) to request updates, verify accuracy, and coordinate refresh cycles.Update SharePoint pages using modern web parts, layouts, and templates to improve usability.Apply modern accessibility practices to improve clarity of content that aids in the improvement in navigation, readability, accessibility, and visual clarity following content design best practices.Use analytics (e.g., page views, search terms) to understand user behavior and prioritize improvements.Support management of content systems and asset libraries i.e. lists, libraries, permissions, site design (e.g., SharePoint), ensuring version control, scalability, and reusabilityAssist in maximizing current SharePoint sites by providing suggestions on increasing usageUtilize Microsoft Power Apps and Power Automate, as needed, to design appropriate UX and workflows to automate administrative processes associated with the course catalog.Conduct user experience (UX) testing to ensure intranet functionality and quality of user flow. Microsoft 365 Governance & Site Attestation WorkflowHelp design, test, and manage a site owner attestation workflow to ensure SharePoint sites and Teams have designated owners and a clear purpose.Review site inventories to identify inactive, stale, or ownerless sites.Contact site owners for periodic confirmation of ownership and usage; coordinate archival or reassignment as needed.Support rollout communications and training for the new attestation process.Document governance procedures and contribute to ELC's Microsoft 365 "ways of working" guidance. Adoption, Training & Communications SupportCreate user-friendly guidance, how-to articles, intranet pages, and quick tips for Microsoft 365 tools.Develop communication assets (posts, walkthroughs, short videos, or graphics) to support user adoption.Gather user feedback, identify opportunities to simplify processes, and recommend improvements.Support migration or cleanup projects as needed (file rationalization, permissions reviews, metadata organization). General DutiesContribute to the achievement of established department goals and objectives and adhere to department policies, procedures, quality standards, and safety standards.Ability to work in a fast-paced office environment, demonstrating a flexible approach with short deadlines.Promote a culture of high performance and continuous improvement that values learning and a commitment to quality improvement.Ability to maintain high project organization, multitask, and a focus on quality of results with attention to detail in a fast-paced environment.Support a seamless information sharing workflow within the HR & IT Departments and the overall organization.Perform other duties as needed. WHO YOU ARE | EDUCATION, EXPERIENCE & CREDENTIALSMust be a Undergraduate Senior, Graduate student or Recent Graduate enrolled in an accredited College or University with a GPA of 3.00 or above. The student should be pursuing/have pursued a degree in in Data Science, Information Science, Knowledge Management, Organizational Development or a relevant academic field. Graduate Students are preferred.Prior professional or internship experience in information technology systems and workflows, SharePoint infostructure, and/or project management are preferred.Must be willing to commit at least 32 hours per week during business hours for the 10-week program. Work schedules can be flexed to accommodate classwork and other academic commitments.Must be available to work on-site at our downtown D.C. office 2x per week at minimum.Passionate about information technology, data management, and organizational growth.Proficiency with SharePoint and other programs in Microsoft 365 Suite (Word, PowerPoint, Excel, PowerBi, Teams, OneDrive); comfortable learning new digital tools.Proficiency with Project Management tools such as Asana, Microsoft Project, Monday.com, Trello, etc.Demonstrates initiative, motivation, and solution-oriented mindset who is resourceful and organized.Ability to effectively interact with various levels of leadership is necessary.Exceptional verbal and written communication skills, with a professional demeanor and strong editorial & narrative judgment and grammar.Ability to organize and prioritize tasks across multiple projects while navigating constantly changing priorities.Ability to make decisions and resolve problems effectively - seek out information and data to evaluate, prioritize, and formulate the best solution or practice.Ability to work independently with little supervision with strong follow-through and follow-up.Comfortable working with data and translating it into compelling insights.Strong analytical mindset that is data and deadline driven, with attention to detail.Strong cross-functional communication skills with the ability to collaborate effectively within a hybrid team environment with a variety of personalities and work styles.Comfort working in a startup-like environment (i.e. ability to work well under pressure) where it is fast-pace and roles ever evolving and able to embrace the learning process through mistakes.Ability to craft persuasive narratives grounded in quantitative and qualitative data.Ability to demonstrate professional, positive, and approachable attitude, and discretion, and sensitivity in handling confidential and highly sensitive information.Shows a profound desire for continuous learning and improvement. Even if you don't meet all of the highlighted qualifications, please still apply. This internship is here for you to learn and grow within a professional setting as well as preparing you to take that next step into your career. WHAT WE STRIVE FOR | CORE COMPETENCIES • Mission Alignment & Awareness: Has a passion for and commitment to opening channels of opportunity for the development of Black professionals to positively impact business and local communities; contributes to the organization by understanding and aligning actions with the organization's goals, core functions, and values. • Planning & Results Orientation: Organizes and executes work to meet organizational goals and objectives while meeting quality standards and following organizational processes; ensures individual performance does not negatively impact the performance of others; recommends additional resources that would improve effectiveness and helps others access required resources; identifies opportunities to improve work processes and efficiency; contributes to setting work priorities and direction; identifies in advance when intended results may not be achieved; takes initiative; is not satisfied with the status quo. • Teamwork & Collaboration: Works well cross functionally and with others on the team to achieve personal goals, team goals, and organizational goals; takes responsibility for individual actions in order to achieve consistent results; fosters team camaraderie, collaboration, and cohesion; understands the impact of one's actions on the ability of their team members to do their jobs; respects the differences other team members bring to the table by openly seeking others' opinions; makes suggestions to improve team engagement and effectiveness; supports implementation of team decisions; professionally gives and seeks feedback in order to achieve common goals. • Problem Solving & Decision-Making: Identifies problems and uses logical analysis to find information, understand causes, and evaluate and select best possible courses of action; seeks information and input to fully understand the cause of problems; takes action to remove obstacles and address problems before they impact performance and results; initiates the evaluation of possible solutions to problems; assesses risks before making a decision; does not take unnecessary risks; effectively navigates through ambiguity, using multiple data points to analyze issues and identify trends. • Creativity & Innovation: Thinks beyond the confines of traditional models to recognize opportunities and find new and better ways of doing things; questions common practice and contributes to improvement of processes and outputs; proposes novel ideas; utilizes appropriate brainstorming techniques to generate ideas; researches current thinking and shares ideas; explores different alternatives that would achieve a similar output, with the goal of achieving process simplification or efficiencies. • Resilience & Managing Uncertainty: Adjusts thinking and behavior in order to adapt to changes in the job and work environment with limited stress; is able to work effectively in an unstructured environment; actively promot