ServiceNow Engineer

Job Description

Primary Responsibilities

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• Administer and maintain the ServiceNow CMDB and related ITSM capabilities.

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• Improve CMDB ingestion, reconciliation, completeness, accuracy, and overall health.

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• Integrate OCI inventory with the ServiceNow CMDB using Service Graph Connectors, APIs, and discovery patterns.

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• Configure OCI credentials, service accounts, compartments, logical data centers, and discovery schedules.

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• Validate the discovery of OCI compute instances, virtual cloud networks, storage, databases, tags, and other cloud configuration items.

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• Implement automated discovery across OCI, AWS, Azure, GCP, VMware, and on-premises environments.

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• Use Agent Client Collector and other discovery tools to identify and reconcile IT assets.

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• Establish mandatory CMDB attributes, data standards, validation rules, and lifecycle controls. Identify shadow IT and ensure discovered assets are properly cataloged, governed, and secured.

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• Produce CMDB health, data-quality, compliance, and asset-risk reports.

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• Document CMDB data models, discovery processes, integrations, and remediation procedures.

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Supporting Responsibilities

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• Develop Rally user stories, requirements, and acceptance criteria for ServiceNow improvements.

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• Participate in backlog grooming, sprint planning, testing, deployments, and stakeholder reviews.

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• Support ITIL, NIST, cybersecurity, audit, and financial-sector compliance requirements.

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• Create operational documentation, knowledge articles, and user training materials.

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• Qualifications 5+ years of experience with ServiceNow administration, CMDB, ITSM, ITOM, ITAM, or Discovery.

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• Hands-on experience or strong familiarity with Service Graph Connectors and cloud discovery.

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• Working knowledge of OCI tenancies, compartments, compute, networks, block and object storage, databases, tagging, credentials, and APIs.

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• Understanding of CMDB modeling, reconciliation, data governance, and IT asset lifecycle management. Familiarity with AWS, Azure, GCP, VMware, and agent-based discovery is beneficial.

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Experience with Rally, Excel, Python, or similar analytical tools. ServiceNow certification preferred. Strong analytical, documentation, communication, and problem-solving skills.