Job Description
Job Description
Production Coordinator
Since 2005, TerraFirma has been the Pacific Northwest's trusted leader in foundation repair, basement waterproofing, crawl space encapsulation, and concrete repair. As a locally owned and operated company, we've helped protect thousands of homes through quality craftsmanship, honest service, and a commitment to doing the job right. We don't just repair homes—we protect the families who live in them. If you take pride in hard work, value integrity, and want to be part of a team that stands behind every project, we'd love to have you.
Are you someone who thrives on organization, accuracy, and making sure nothing falls through the cracks?
At TerraFirma, our Production Coordinators are the backbone of our operations — the organized, detail-oriented professionals who keep projects on track, customers informed, and crews set up for success. You’ll be the single point of contact for customers’ post-consultation, coordinating across departments to ensure every installation goes off without a hitch. If you take pride in doing things right, thrive in a fast-paced environment, and love being the person everyone counts on — this role is built for you.
POSITION SUMMARY
As a Production Coordinator, you’ll manage customer communication, scheduling, documentation, and logistics across all phases of the project lifecycle. You’re the bridge between our customers, field crews, and internal departments — keeping everything accurate, timely, and on track.
CORE RESPONSIBILITIES
Customer Experience
- Serve as the single point of contact for customers post-consultation, handling inbound and outbound calls, questions, and concerns
- Set, confirm, and communicate installation dates and pre-installation information to customers
- Ensure all customer communication — written and verbal — is accurate, professional, and timely
- Follow up with customers on outstanding issues until fully resolved
- Handle customer escalations with professionalism and a commitment to exceptional service
- Mail customer information packets and manage customer records for accuracy
Operations & Production Support
- Create and maintain weekly job packs for field crews
- Create and close purchase orders accurately and on time
- Coordinate with production and logistics departments to ensure successful installations
- Communicate accurate and timely job details, collect payments, and prepare for any special installation needs
- Facilitate scheduling of post-project punch work, callbacks, and warranty transfers
- Provide administrative support for timekeeping and crew scheduling
Administration & Reporting
- Participate in weekly team meetings and keep task tracking accurate and up to date
- Monitor AR, unscheduled backlog, confirmations, and future dates to ensure nothing falls through the cracks
- Support interdepartmental communication to keep all stakeholders informed
- Maintain organized and accurate project documentation throughout the project lifecycle
QUALIFICATIONS
- High school diploma or GED required; Associate’s or Bachelor’s degree preferred
- 1–3 years of project coordination, administrative, or construction administration experience preferred
- Previous customer service or call center experience a strong plus
- Proficient with Microsoft Office and project management software
- Strong organizational skills — able to manage multiple tasks simultaneously in a deadline-driven environment
- Excellent written and verbal communication skills
- Accurate data entry skills with strong attention to detail
- Able to adapt quickly to changes in priorities or workflow
PHYSICAL REQUIREMENTS
- Lift and carry materials up to 50lbs regularly
- Stand, walk, and perform strenuous labor for extended periods
- Work in small or tight enclosed spaces such as crawlspaces and basements
- Work outdoors in all weather conditions
WHAT WE OFFER
- Medical, Dental, and Vision insurance plans
- 401(k) Retirement Plan with company match
- Short and Long-Term Disability coverage
- Life Insurance and AD&D Insurance
- 7 Paid Holidays + PTO
- Wellness Programs
- Company laptop & phone
- A family-oriented culture where you’re treated like one of our own
OUR VALUES: F.I.R.M.
At TerraFirma, our values aren’t a poster on the wall — they’re how we show up every day. We’re looking for people who share our commitment to:
- Family — We treat our team like family and support each other on and off the job site
- Integrity — We do the right thing, even when no one is watching
- Resilience — We push through challenges and come out stronger
- Mastery — We take pride in our craft and always strive to be better
This job description describes the general nature and level of work performed in this position. It is not an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to modify, add, or remove duties as necessary.
TerraFirma is a drug-free workplace and an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Qualified applicants with criminal histories will be considered consistent with legal requirements.