Technical Support Analyst
Technology
Job Description
IT Support or Technical Support
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Location : Bellevue WA
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Job Type: Full-Time Position
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Job Summary
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We are looking for an IT Support professional to provide technical assistance to end users, troubleshoot hardware and software issues, and ensure smooth day-to-day IT operations.
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Responsibilities
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- Provide L1/L2 technical support to users through phone, email, chat, and tickets.
- Troubleshoot Windows desktops, laptops, printers, and other IT devices.
- Support Microsoft Office 365, Outlook, Teams, and other business applications.
- Escalate complex technical issues to appropriate support teams.
- Maintain knowledge articles and technical documentation.
- Follow IT security, support, and company procedures.
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Required Skills
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- 2+ years of experience in IT Support / Technical Support / Service Desk.
- Strong knowledge of Windows 10/11.
- Experience with Office 365 / Microsoft 365.
- Good communication and problem-solving skills.
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