Job Description
We are looking for a Field Services Technician to provide hands-on IT support to employees at a manufacturing facility. The person will troubleshoot computer hardware and software issues, install and configure IT equipment, and help employees resolve technical problems.
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Key Responsibilities
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- Troubleshoot desktop computers, laptops, monitors and other hardware.
- Install, configure and deploy computers for employees.
- Provide Windows 10/11 and Microsoft Office support.
- Assist with Active Directory user accounts and access issues.
- Troubleshoot printers, drivers and network connectivity.
- Support Cisco VPN and basic IT connectivity issues.
- Install and configure software and security applications.
- Manage IT equipment, inventory and hardware replacements.
- Handle support requests and update tickets in ServiceNow.
- Assist with conference room equipment, audio and display systems.
- Provide onsite technical assistance and coordinate with other IT teams.
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Required Qualifications
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- 1–3 years of hands-on computer hardware troubleshooting experience beyond imaging and deployment.
- Experience in Desktop Support, IT Support or Field Services.
- Knowledge of Windows 10/11 and Microsoft Office.
- Familiarity with Active Directory.
- Experience troubleshooting desktops, laptops, printers and peripherals.
- Good communication and customer service skills.
- High School Diploma or GED required; Associate degree preferred.
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