Job Description
Job DescriptionWe are looking for a skilled PC Technician to join our team in Irvine, California, on a long-term contract basis. In this role, you will play a vital part in providing on-site technical support to our valued clients, ensuring their systems operate smoothly and efficiently. As a key representative of our organization, you will be responsible for delivering excellent customer service and building trusted relationships.
Responsibilities:
• Provide on-site technical support to clients, addressing both scheduled and on-demand service requests.
• Analyze and resolve technical issues by identifying root causes and implementing effective solutions.
• Perform tasks such as password retrieval, patch deployment, and remediation of system alerts.
• Collaborate with clients to understand their needs and deliver personalized IT solutions.
• Ensure compliance with security standards, policies, and ethical business practices.
• Utilize critical thinking to evaluate and troubleshoot problems, proposing tested solutions.
• Maintain detailed documentation of all service activities for future reference and efficiency.
• Conduct backup remediation and infrastructure-related problem analysis to prevent outages.
• Escalate unresolved issues promptly to appropriate teams while maintaining excellent service standards.
• Continuously review and improve troubleshooting methods to enhance service delivery.• Proficiency in working with associated hardware and computer systems.
• Strong knowledge of computer hardware including installation and maintenance.
• Experience with cable installation and related tasks.
• Familiarity with Dell Technologies and Apple devices.
• Solid understanding of Microsoft Windows operating systems.
• Excellent problem-solving skills and critical thinking abilities.
• Strong communication skills to effectively interact with clients.
• Ability to follow security and compliance policies with precision.