Job Description
Job Description
Lakarya is hiring for Desktop Support Specialist for one of the clients (Govt./Federal Project)
Location: Washington, DC (on-site)
Duration: Long-term Contract
To strengthen our IT Help Desk team where we support clients 24x7. As part of this role, they will be assigned to a particular client (in this case, it's a federal client) and once that project is done, the candidate will be assigned to other projects.
Duties and Responsibilities:
Provide phone, email, web, and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract. Serve as the first point of contact for troubleshooting hardware/software, all types of computer systems (PC and Mac), and printer problems. Provide phone, email, web, and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract. Serve as the first point of contact for troubleshooting hardware/software, all types of computer systems (PC and Mac), and printer problems.
- Must have three or more years of experience servicing customers in a Desktop Support role.
- Configure, installs, and support desktop computers, laptop computers, handheld devices, printers, monitors, portable data storage devices, and other general peripherals.
- Provide the technical ability to troubleshoot, diagnose, and repair computers, laptops, and other peripherals.
- Provides enhanced desktop and user support service to VIP customers.
- Relocates IT equipment including desktop computers, printers, monitors, portable data storage devices, and other general peripherals.
- Configures IT devices for secure operation, including installation of security software, software updates, and other configurations as required.
- Connects and configures IT devices to use computer networks.
- Diagnoses hardware and software failures communicates the remediation plans to users and provides status updates.
- Provides software support for users (as identified by the task), including basic to advanced software operations and general use of computers and peripherals.
- Supports desktop maintenance, including inventory and software distribution, and security maintenance, including virus updates and patch management.
- Provides virtual assistance sessions such as Windows Remote Assistance and Apple Remote Desktop.
- Develop end-user documentation and instructions.
- Contributes knowledge and updated information to maintain the Desktop Support Standard Operating Procedures (SOPs) and Training manuals for support.
- Supports disaster recovery and adapts to various types of situations, clients, and tools.
- Ability to work well under pressure and to meet deadlines as needed.
- Uses an IT ticket system, is responsible for receiving and tracking the trouble tickets, assigns them to a technical specialist (could be themselves or someone else) for action, and ensures that their tickets are resolved, and closed out with the customer and in the system.
- Tracks and updates the movement of all IT assets (laptops, desktops, printers, etc.) within the stipulated database and within time constraints.
- Stays in regular communication throughout the day with other tiers of support and Management staff.
- Maintains a professional attitude and appearance, while always providing excellent customer service, including maintaining a good work ethic and assisting other analysts when needed.
- Participates in troubleshooting issues with the drive toward root cause identification.
- Must be able to obtain a Public Trust security clearance.
- Experience with Mac hardware and software is desired.
- Candidate agrees to obtain ITIL Foundation level certification within their first 3 months of employment.
One or more of the following industry certifications is highly desired.
- Help Desk Institute (HDI)
- CompTIA A+
- CompTIA Network+
- CompTIA Security++
- MCSA: Windows 10
- MCSE: Desktop Infrastructure
- MCDST: Microsoft Certified Desktop Support Technician
\nCompany Description
Lakarya LLC is a U.S.-focused staffing and technology solutions company founded in 2013 and headquartered in Sterling, Virginia. We support federal, state, and enterprise clients through contract staffing, direct placement, staff augmentation, and professional services across healthcare, government, technology, telecommunications, logistics, finance, and retail. Our approach emphasizes compliance, responsive communication, and delivering qualified professionals aligned with each client’s needs.
Company Description
Lakarya LLC is a U.S.-focused staffing and technology solutions company founded in 2013 and headquartered in Sterling, Virginia. We support federal, state, and enterprise clients through contract staffing, direct placement, staff augmentation, and professional services across healthcare, government, technology, telecommunications, logistics, finance, and retail. Our approach emphasizes compliance, responsive communication, and delivering qualified professionals aligned with each client’s needs.