Job Description
Job DescriptionPosition Summary
Provide technical hardware and software support to all TFHC users. Includes installing/moving equipment. Identifying and troubleshooting network issues. Providing PC hardware and software support.
Essential Duties & Functions
• Provides client networking connectivity and telecommunications support.
• Tracking and documentation of hardware inventory.
• Track, Maintenance, and documentation of user support issues.
• Desktop/Laptop, phone, and printer set-up and maintenance.
• Engage with Vendors/Providers to support hardware, software, and other IT Services.
• Provides status updates and reports to IT Leadership.
• Assist and consult with other specialists on various support issues or projects.
• Identify needs for function-specific new policies and procedures; and to implement upon approval.
• Demonstrated ability and skill in written communication and interpersonal skills.
• Safe driving and operation of company vehicle as necessary to perform job duties. Must also have reliable transportation and proof of insurance.
• Managing multiple projects simultaneously while maintaining high customer service standards.
• Other duties as assigned.
Required Education, Certifications, Licenses, & Training
• Associates degree in related field or professional experience of 2 or more years with equivalent skills, training, and application
Required Years of Experience
• A minimum of (2) years of increasingly responsible experience in IT Support
Required Knowledge, Skills, and/or Abilities
• 11-8 shift and occasional weekend on call
• Knowledge of PC Hardware/Software components
• CompTIA A+ and/or Network+ certifications preferred.
• Strong Analytical Thinking and Troubleshooting Skills.
• Knowledge of principles and operations of computer systems and related peripheral equipment.
• Having a working knowledge of common information technologies and systems.