Job Description
Job DescriptionWe are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical support for end users in Scottsdale, Arizona. This Long-term Contract position focuses on resolving desktop and system issues, maintaining reliable Windows-based environments, and delivering responsive assistance through service desk operations. The ideal candidate brings strong troubleshooting ability, practical experience with Active Directory, and a customer-focused approach to technical support.
Responsibilities:
• Deliver front-line technical assistance for hardware, software, and operating system issues affecting end users.
• Investigate and resolve incidents related to Microsoft Windows environments, including Windows 10 workstations.
• Manage user account support tasks such as access updates, password resets, and directory-related requests within Active Directory.
• Track, prioritize, and close support requests through the service desk ticketing process while maintaining accurate documentation.
• Diagnose common desktop, peripheral, and connectivity problems and escalate more complex issues when needed.
• Install, configure, and support desktop software and standard workplace technology to ensure smooth day-to-day operations.• Experience providing help desk or desktop support in a detail-oriented IT environment.
• Working knowledge of Active Directory for routine user administration tasks.
• Hands-on experience supporting Microsoft Windows, including Windows 10 systems.
• Ability to perform structured troubleshooting for hardware, software, and basic system issues.
• Familiarity with managing and updating service desk tickets in a support workflow.
• Strong communication skills and a service-oriented approach when assisting end users.