Job Description
POSITION SUMMARY
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The Software Support Engineer is responsible for delivering high-quality technical support, installation, and training for company software solutions. This role combines customer-facing support with hands-on system implementation, requiring strong troubleshooting skills, technical expertise, and the ability to communicate effectively with customers both remotely and on-site. There is up to 50% national travel for this role.
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KEY RESPONSIBILITIES:
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* Provide remote (phone/email) technical support for company proprietary software applications
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* Troubleshoot Windows OS, networking, and system-level issues impacting software performance
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* Install, configure, and support company software at customer sites
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* Assist customers with network configuration, system integration, and basic IT administration
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* Diagnose and resolve software and hardware issues both remotely and on-site
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* Deliver customer training sessions (on-site and classroom) for individuals and groups
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* Set up and maintain Windows servers and database environments as needed
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* Collaborate on and lead technical projects related to software, systems, and infrastructure
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* Document issues, solutions, and best practices to improve support efficiency
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* Manage multiple support requests, prioritize effectively, and follow through to resolution
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* Represent company professionally in all customer interactions
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* Perform additional duties as assigned
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QUALIFICATIONS & EXPERIENCE
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REQUIRED:
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* Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
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* Strong experience supporting Windows environments (Windows 10/11, Windows Server)
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* Working knowledge of networking fundamentals (TCP/IP, DNS, basic infrastructure troubleshooting)
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* Experience in a technical support or customer-facing support role
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* Strong problem-solving and analytical skills
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* Excellent verbal and written communication skills
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* Willingness to travel (out of state) up to 50% of time
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PREFERRED:
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* Experience with database systems (Microsoft SQL Server, Oracle, PostgreSQL)
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* Familiarity with Linux environments is a plus
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* Experience with software installation, deployment, or system integration
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* Background in manufacturing, automation, or SMT equipment is a plus
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