Job Description
*No C2C
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*Must be a US Citizen or GC holder
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About the Role
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We are looking for a Support Engineer to take ownership of the operational and non-development workloads that our engineering team currently shares. This is a hands-on, varied role that includes system monitoring, basic networking tasks, small-scale infrastructure management (including a lightweight Nagios installation), and automation of routine processes.
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DevOps/infrastructure capabilities.
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What You’ll Do
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Systems Monitoring & Operational Support
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- Own and maintain our small Nagios monitoring environment and help expand/improve alerting over time.
- Monitor systems, services, and basic metrics; respond to alerts and resolve or escalate issues.
- Identify when systems deviate from normal patterns and react quickly and calmly.
- Support day-to-day operational workflows across infrastructure and internal services.
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Linux Administration & Automation
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- Act as a primary Linux sysadmin (Debian preferred, not required).
- Perform routine maintenance, updates, configuration changes, and system checks.
- Write scripts (Bash, Python) to automate repetitive tasks and streamline processes—focus on improving rather than just following runbooks.
- Help manage core services such as DNS, NTP/PTP time sync, SSL certificates, logging, and authentication tools.
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Networking & Vendor Coordination
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- Handle basic Cisco networking tasks—sufficient to communicate requirements to external network engineers and verify work completion.
- Assist with troubleshooting connectivity issues (nothing heavy-duty; baseline knowledge is acceptable).
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Tooling, Services & Infrastructure
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Exposure or experience in any of the following is useful (not expected to have all):
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- NIS, DNS
- Slurm
- Nagios, Zabbix
- GitLab
- MySQL
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You will not be expected to master everything on this list—it's a wishlist of tools you might touch or learn over time.
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Documentation & Continuous Improvement
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- Maintain clear documentation, logs, and configuration details.
- Identify recurring issues and assist in developing more robust or automated solutions.
- Contribute to small infrastructure improvements and operational efficiency projects.
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Ideal Candidate
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We’re looking for someone who is:
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- Smart, motivated, teachable, and eager to grow.
- A natural problem-solver with good judgment.
- Reliable and consistent in follow-through.
- Calm under pressure and able to troubleshoot logically.
- Comfortable with Linux system administration (Debian a plus).
- Experienced with Bash/Python scripting and automation.
- Familiar with basic Cisco networking concepts.
- Interested in taking ownership of operational tasks and improving them.
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Qualifications
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- Up to 5 years of experience in Linux administration, support engineering, or similar infrastructure/operations roles.
- Strong hands-on experience with Linux and command-line tools.
- Scripting experience in Bash, Python, or similar languages.
- Basic networking fundamentals (routing, VLANs, DHCP, DNS, etc.).
- Excellent communication and documentation skills.
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