Job Description
Job Description
Job Title: Entry Level IT Support
Location: Chandler, AZ 85224
Work Arrangement: Hybrid (4 day onsite in a week)
Client Industry: Banking/Finance
Duration: 18-24 Months Contract [Possibility of FTE conversion]
Schedule: Monday to Friday, 8 AM – 5 PM Arizona Time
About the Role
We are hiring a Entry Level IT Support. This is a fantastic opportunity to work with one of the Fortune 10 companies in the U.S.
Key Responsibilities
- Provide first-line technical support to internal users through phone and live chat.
- Troubleshoot basic issues related to MS applications and proprietary systems.
- Manage multiple live chats while maintaining a high level of customer service.
- Identify, troubleshoot, and resolve basic technical issues within established guidelines.
- Clearly document incidents, troubleshooting steps, and resolutions in support tickets.
- Escalate unresolved issues to second-line support teams with accurate and detailed documentation.
- Work closely with peers, technical Subject Matter Experts, and global support teams.
- Prioritize multiple requests while maintaining service-level and quality expectations.
What We’re Looking For
- Entry level college/university grads or People looking to go into IT.
- Excellent Communication, Client Care / Customer Service skills.
- Work well as a team and build relationships to the global partners.
- Excellent organizational skills, with the ability to prioritize workload.
- Ability to multitask and maintain focus on all areas of responsibility concurrently.
- Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling.
- Able to work in a fast-paced environment.
Compensation
Hourly Rate: $23 – $25 per hour
This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications.
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
About Us
At Collabera, we don’t just offer jobs—we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.
Ready to Apply?
Apply now or reach out to Saurabh Bera at 973-232-1089 for more information. We look forward to speaking with you!