Job Description
Job Description
Job Title: On-Site IT Helpdesk Support Technician
Location: Cary/Apex
Employment Type: Full-Time | On-Site
About
We are committed to providing responsive, high-quality IT services that empower educators, support staff, and students. We partner with schools to deliver reliable technology support that keeps classrooms connected, productive, and innovative.
Job Summary
We are seeking a motivated and service-oriented IT Helpdesk Support Technician to join our team on-site at a local school. In this role, you will provide hands-on support to teachers, staff, and students by responding to helpdesk tickets, troubleshooting hardware and software issues, and ensuring all technology systems are functioning smoothly.
Key Responsibilities
- Provide first-level technical support in-person at the school site.
- Respond to and resolve helpdesk tickets related to hardware, software, and network issues.
- Troubleshoot and repair desktops, laptops, tablets, printers, and other classroom technology.
- Assist staff and students with login issues, application support, and general IT usage.
- Set up and configure new devices, peripherals, and classroom technology as needed.
- Work with central IT teams to escalate and resolve more complex issues.
- Maintain accurate documentation of issues, repairs, and service updates.
- Support the setup and operation of AV equipment and classroom technology.
- Ensure all technology complies with school IT policies